Experience as IT Support Engineer

• Employer

• From

  05 April 2010

• To

  24 February 2012

• Detail

   Maintained technical knowledge in networking area; operating system (Server and PC).
   Provided technical support for hardware/software configurations and applications.
   Efficiently maintained the Operating System & Active Directory Services.
   Installation of 30+ OS for Client machines and Troubleshooting through Remote Access.
   Installed software, modified and repaired hardware and resolved technical issues.
   Followed up with clients to ensure optimal customer satisfaction.
   Assigning the file and folder level permissions as per the user requirement.
   Analyze Problems & escalate to appropriate Levels.
   Managed call flow and responded to technical support needs of customers.
   Configuring and troubleshoot mails in MS Outlook 2007.
   Handled daily service requests
  

Experience as IT Support Engineer

• Employer

• From

  12 August 2012

• To

  20 July 2017

• Detail

   Responsible & support for all system related issues.
   Handling user problems like PC’s, Laptops, Printer, and IP Phones.
   Maintained and supported more than 40+ Pcs.
   Creating new user accounts & assigning group policy, assigning user and group share permission.
   Implemented security policy and virus protection.
   Installation of Antivirus & Troubleshooting Application Software (Kaspersky Endpoint Security, MS Office, Tally ERP 9.1, HRM)
   Responsible for Installation and up-gradation of software and hardware, backup, troubleshoot & maintenance of networks and hardware.
   Configuring and troubleshoot mails in MS Outlook 2010 & 2013.
   Configure network printer for entire users with file sharing. (HP Laser Jet, Ricoh – Gestetner, Toshiba)
   Prepared and maintained documentation of System Assets tracking (Monitor, Keyboard, Mouse, CPU etc).
   Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services.
  

Experience as IT Support Engineer

• Employer

• From

  07 January 2018

• To

  11 June 2020

• Detail

   Performed all levels of hardware and software systems support for 100+ users.
   Configure Manage and troubleshooting of Active Directory, Group Policies, DNS, DHCP, DFS, File Servers and Exchange Server, SQL Servers, Print Server, Antivirus Server etc.
   Configuring, Administering and managing Microsoft Office365 with E1, E2 & E3 License.
   Troubleshooting through Remote Desktop (RDP), Dame ware, Any desk, Team viewer.
   Support Skype for Business, Microsoft Teams, One Drive and SharePoint.
   Troubleshoot all TCP/IP, and network connectivity issues.
   Installing, Configuring and Troubleshooting Network LAN and WAN.
   Taking care of Backups and secure data communication.
   Image backup and restore has performed using ghost and deployed in Desktop and Laptop.
   Servicing & Troubleshooting of Hardware & Desktop System Devices.
   Diagnose Hardware and Software problems and replace defective components.
   Various calls handled in Printer case such as N/W printers, Shared printers and stand-alone printers.
   Necessary Software installations and system upgrade.
   Installing, Configuring and Troubleshooting OS at Microsoft Platform.
   Deploying patches/updates in the workstations/Laptops.
  Prepare and Maintain documentation of network configuration (IP addresses, cable labels).
   Scheduled (weekly monthly full and daily incremental) and monitored backups for all Servers & Client PC to NAS, HP & IBM Robotic Tape Library devices with Veeam Backup and Replication 9.5 and Data Protection manager. Enabled automatic email notification for same.
   Configure the Local Administrator Password Solution" (LAPS) provides a centralized storage of secrets/passwords in Active Directory (AD) for All domain computers and Servers.
   Strengthening the IT infrastructure by implementing new technologies.
   Managing internal network infrastructure including Servers, Router, Firewalls, Core and edge switches, wireless devices, Avaya & Panasonic telephony systems WAN connectivity Etc.