Experience as Operations Executive

• Employer

• From

  27 November 2011

• To

  07 April 2014

• Detail

  Reported new ideas with management for improvement and policy making.
   Resolved customer (shipping lines & agents) complaints to keep the satisfaction level at highest.
   Prepared reports for different departments i.e., Billing Department, Safety Department, Training
  Department, Performance Measurement Department, Human Resource Department etc.
   Identified hazards, reporting and isolation of hazard areas.
   Calculated use of tools & equipments & gangs (labor force) used for the operations.
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   Resolved employees’ disputes and issues and forwarding their complaints to management.
   Coordinated with third party agencies for food supply hygiene and cleaning matters.
   Conducted periodic toolbox talk to spread information and brief the team.
   Coordinated with safety department and government authorities in emergency cases.

Experience as Shift Incharge / Logistics Supervisor

• Employer

• From

  12 April 2014

• To

  23 March 2015

• Detail

  Arranged tool talk sessions to highlight cores & motivate team members.
   Provided shift handover information, briefing on uncertainties.
   Maintained quality standard by periodic inspection of hygiene.
   Conducted training for improvement and resolving issues.
   Managed inventory, appropriately and timely unloaded containers after verifying & inspecting the goods of new shipments and processed through System.
   Monitored goods return, locating, placing, updating and keeping its record.
   Managed & prioritized flow of purchase orders.
   Systemized route planning for distribution to meet the agreed time frame.
   Oversaw delivery (dispatch) section, admin staff and operations team.
   Provided accurate and timely information to management.
   Supported preventive maintenance on all vehicles and kept documents (food supply permissions/permit)
  up to date.
   Scheduled duty roster for shifts and allocated the resources as per expertise.
   Resolved customer complaints to keep the satisfaction level at highest
   Evaluated performance to identify rate busters & chiselers.

Experience as Transport & Project Coordinator

• Employer

  Mohebi Logistics

• From

  01 April 2015

• To

  30 September 2015

• Detail

   Planned & organized Subway Arabia food and non-food items storage and transportation.
   Segregated 3PL storage area for food and non-food items with respect to its usage and volume.
   Allocated chilled, frozen and ambient chambers for food items as per proposal.
   Finalized delivery schedule and timings regarding all of its 170+ outlets around the entire UAE.
   Acquired vehicles to carry multi-temperature sensitive products to the outlets simultaneously.
   Arranged food delivery permits and all associated regulatory documents.
   Hired drivers/assistants and trained them to serve Subway Arabia in professional manners.
   Installed proper docking, lifting and gating system for carrying smooth 24/7 operations.

Experience as Senior Service Ambassador

• Employer

  Tcs Pvt LTD

• From

  05 October 2016

• To

  13 June 2019

• Detail

   Established and maintained working relationships with new and existing clients.
   Supported the Hire Desk to ensure that all paperwork is correctly prepared and ready for invoicing on time
  and all bookings are entered onto the system correctly.
   Ensured fleet vehicles are properly maintained and serviced.
   Ensured company compliance of all transport policies, legislation and procedures.
   Resolved and managed queries and complaints courteously and efficiently.
   Maintained the highest standard of the fleet ensuring safe to drive and comply with H&S and Operators
  License standards.
   Reduced company costs, clarifying and communicating proper assignment of Incoterms, based on
  established agreements of responsibility and freight charges between parties to ensure timely delivery.
   Developed constructive and cooperative working relationships with those in my team, as well as cross-
  functionally.
   Determined appropriate licensing requirements and product classification for import/export shipments.
   Assisted in the development and implementation of inbound transportation programs that provide for
  continuous improvement.
   Leaded a team of drivers within the market ensuring proper coaching, training, performance management
  and talent management for direct reports.