Experience as Executive Customer Service Manager

• Employer

• From

  03 October 2017

• To

  21 January 2019

• Detail

  Improving customer service experience, create engaged customers and facilitate
  organic growth
  • Taking ownership of customers issues and following problems through to resolution
  • Setting a clear mission and deploying strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment
  where they can excel through encouragement and empowerment
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities