Summary of Career

1. Senior NOC Engineer with 4.4 years of experience of working in the IT-Services Industry.

---

2. Good knowledge in TCP/IP, Routing (RIP,OSPF, BGP, EIGRP),Switching (Ethernet, STP, LACP, VTP) and other network technologies and protocols.

---

3. Configuration and management of Cisco Routers ,Switches, Wireless LAN controllers, Access Points(LWAP and HWAP) and WAAS

---

4. Well versed in Change Request Management, Incident Management, and Service Request Management process.

---

5. Good working knowledge of Network Management Systems like Cisco Prime, Cisco Meraki, BMC BladeLogic, Men and Mice IP Management tool, Cisco ISE, Aruba Air Wave(Wireless) and Network Monitoring Systems such as ScienceLogic, SolarWinds, Live Action (NetFlow Monitoring) ,CA UIM, CA Spectrum, WhatsUp Gold, IBM Tivoli, IT-360, Splunk and Ticketing Tools – ServiceNOW (SNOW), BMC Remedy, CA SDM (Service Desk Manager).

---

6. Monitor and maintain standard software codes, network configuration across on all network devices and troubleshoot in case of any discrepancies.

---

7. Assist users on LAN, WAN, Wi-Fi issues on data networks and related network infrastructure devices.

---

8. Work on network issues escalated from the Tier1 team and coordinate with Network Delivery/Engineering Team if needed.

---

9. Basic working knowledge on Cisco ASA and F5 Loadbalancer.

---

10. Working on tickets and ensure they are attended to without violating SLA.

---