ethel
Customer Service supervior/Senior Material Planner/Senior Buyer
internet city
Summary of Career
1. • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
2. • Supervise day-to-day operations in the customer service department.
3. • Manage the tactical operations of the purchasing, warehouse, and materials management function & staff
4. • Manage the movement of raw materials and work in process materials from point of origin to point of consumption
5. • Manages all work in production orders. Creates, maintains, and verifies movement of production work orders
6. • Participate in and provide data for evaluation of supplier service performance and work with sourcing and suppliers to improve performance
7. • Resolve invoice issues including releasing invoices from the system
8. • Work closely with management and other key decision makers from all functional areas to ensure an uninterrupted supply of material to various locations
9. • Assisting with data maintenance such as inventory
10. • Assisting with tracking raw material flow and production status
Experience as ACCOUNT COORDINATOR (Marketing Department)
28 March 2011
26 April 2012
• Performs account-keeping functions which includes but not limited to; attending to customers, listing and organizing of orders, and handling of customer inquiries.
• Facilitates the orders, delivery receipts and all other documents needed in the preparation of CO.
• Checks and monitors the job status for customers.
• Files copies of purchase orders, quotations and other documents relevant to CO
• Records all revisions and cancellations of orders.
• Accompanies and assists customers during plant visit.
Experience as CUSTOMER IN CHARGE/ IMPEX PROCESSOR / PLANNER
16 August 2012
28 February 2017
• Review Daily requirements of customer for possible adjustment of orders.
• Monitor and Coordinates delivery balances.
• Communicate with customer concerning about daily requirements additional and request.
• Make Purchased Request (PR) monthly for next month requirements of item
• Make Delivery request schedule(DRS) monthly
• Make Gross Profit Ratio Analysis based on actual result of sales, purchased and inventory.
• Monitoring and update of the status and output of production.
• Daily update and checking for the actual withdrawal check daily BOH for possible pull in and adjustment.
• Planning and simulation of items for the delivery of supplier and delivery to customer.
• PEZA documentation such as 8112, 8105 and 8106 for all incoming, outgoing and intra-zone delivery transaction.
• Prepare Sales budget and forecast.
• Prepare material forecast Monthly
• Prepare Statement of account Monthly
Experience as Purchasing/Buyer
16 August 2012
31 January 2020
• Follow Procurement Standard Work to manage deliveries to all customers
• Manage the tactical operations of the purchasing, warehouse, and materials management function & staff
• Negotiates and makes decisions to buy
• Performs data entry daily
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Responsible for Supplier Relationship Management
• Train, advise, assist, and manage activities of purchasing department
Experience as SENIOR CUSTOMER IN CHARGE
16 August 2012
31 January 2020
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Supervise day-to-day operations in the customer service department.
• Maintain accurate records and document all customer service activities and discussions.
• Achieve sales objectives through growing the customer footprint and sales of additional services to existing customers
Experience as SENIOR MATERIAL PLANNER
16 August 2012
31 January 2020
• Manage the movement of raw materials and work in process materials from point of origin to point of consumption
• Manages all work in production orders. Creates, maintains, and verifies movement of production work orders
• Participate in and provide data for evaluation of supplier service performance and work with sourcing and suppliers to improve performance
• Resolve invoice issues including releasing invoices from the system
• Work closely with management and other key decision makers from all functional areas to ensure an uninterrupted supply of material to various locations
• Attend production review meetings and assist in relevant corrective actions to ensure on time delivery achievement
• Assisting with data maintenance such as inventory
• Assisting with tracking raw material flow and production status
Bachelor 26 March 2011
Bachelors of Science in Business Administration Major in Operations Management