Experience as Business Product Analyst

• Employer

• From

  19 June 2017

• To

• Detail

   Key involvement in all Agile events alongside a multidisciplinary team of professionals on a daily basis, under the management of the Product Owner.
   Ascertain market requirements through extensive product research, identifying areas for improvement to in order to ensure user demand is satisfied appropriately.
   Maintain product compliance by conducting legislative research when required, in order to ensure any relevant changes that need implementing are completed in a timely and professional manner.
   Proactively analyse, evaluate, and explore product ideas, enhancements, and solutions in order to create the most effective product for users.
   Collaborate with the Senior Product Analysts and Product Owner to analyse product strategies and set ambitious project goals with regards to company software.
   Create a culture of symbiosis between the Senior Product Analysts, Product Owner, and key internal and external stakeholders to ascertain requirements and expedite the development and implementation of bespoke solutions in conjunction with technical and functional specifications and interface designs, working closely with the Product Owner to devise well-defined user stories and monitor product backlog.
   Demonstrate expert software knowledge and technical skills in managing software functions and calculations, processing preliminary testing of new features and product enhancements in order to build a test case across the testing cycle.
   Update support materials and documentation for both the business and users to ensure any enhancements or changes are accurately reflected.
   Spearhead the end-to-end implementation of products spanning Anti-Money Laundering, GDPR, Account Production, and Company Secretarial Software.
   Help the Customer Support Team to deliver efficient and effective technical solutions on an ad-hoc basis, providing exemplary customer service at all times.
  

Experience as Accounts Support Consultant

• Employer

• From

  10 March 2014

• To

  09 June 2017

• Detail

   Addressed large volumes of user queries via telephone and email, providing bespoke solutions across year-end account preparation, management accounts, and UK GAP, FRS, & IAS account consolidation in a friendly and professional manner to secure high customer satisfaction ratings.
   Specialist knowledge and experience across Charity, Academies, and Pension accounts, as well as Limited Companies, LLPs, Sole traders, and Partnerships.
   Collaborated with accountants to resolve ledger issues, mitigating trial balance differences with the utmost in accuracy and precision.
   Provided ongoing iXBRL support to the accountants, assisting them with HMRC and Companies House submissions.
   Assimilated customer feedback in order to identify areas for improvement and implement the appropriate changes, disseminating this feedback to the development team.
   Executed Root Cause Analysis into various issues, troubleshooting customer problems through reproducing, reporting, and analysing queries in order to track bugs and resolve technical issues.
   Compiled weekly, monthly, and year-end reports for month-end, analysis, and forecasting purposes.
   Monitored the progression of all project areas including coaching, writing online self-help material, and reviewing ICAEW disclosures to ensure seamless and timely project delivery.
   Prepared reports on user requirements and website traffic growth using findings gathered from reviewing the IRIS Knowledge Base website.
   Supported the delivery of ambitious KPIs by conducting data analysis through financial reporting trends and required presentation output.
   Presented findings to senior management and stakeholders in accessible and concise ways, maximising comprehension of complex, specialist information.
   Worked closely with developers to test software and fault finding to ensure optimal functionality as well as total compliance with the directions set by governing bodies for FRS and UK GAAP clients.
   Successfully managed a team tasked with resolving high-profile client requests, queries, complaints, and escalations.