Summary of Career

1. Ensuring timely and swift interaction with Employees/Clients to contain the matter.

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2. Ensuring compliance will predefined standards of customer service by the organization to achieve high customer satisfaction levels.

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3. Ensuring high quality customer service, resulting in guest delight by extensive interaction with guests on Social Media and quick resolution of problems/queries.

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4. Monitor and Moderate the Social Media platforms.

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5. Create marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules.

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6. Collect customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns.

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7. Grow and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram.

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8. Research and monitors the activity of company competitors.

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9. Revenue streams from the digital suite of products that include website development, SEO/SEM, mobile app, Video, and Social Media.

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10. Selling SEO, SEM, Social Media, Website Development, View360 and Digital banner ad solutions to vertical industries such as Manufacturing, Travel, E-commerce, Constructions, Electrical, Healthcare,

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