Summary of Career

1. Communicate customer issues over the counter and devise ways of improving the customer experience, including resolving problems and complaints

---

2. Processing all type of financial transactions and other retail requests of customers. Management of mapped clients .

---

3. Overseeing the entire gamut of corporate banking operations spanning Current / Trade Accounts, Loans, Overdraft, Letter of Credits, Bank Guarantees, Foreign Exchange Transactions, Derivatives, etc.

---

4. Managing the trade operations & supporting all types of foreign exchange transactions including Trade transactions, FDI, Overseas Investments and Travel Currency Card

---

5. Act as the escalation point for sensitive client issues, working to resolve in a timely fashion and providing a satisfactory response to the Client.

---

6. Extensive knowledge of common financial products and package.

---

7. In-depth knowledge of Current Account opening documentation/KYC/AML/Legal requirements.

---

8. Review trade transactions (Export, Import, Collection, Guarantee and Standby Credits) by ensuring adherence to audit, compliance, RBI and international trade regulations and facilitating the branches for execution.

---

9. Sound knowledge of RBI regulations on Imports, Exports, ECB, Overseas Direct Investment, Foreign Direct Investments, UCP 600 , Bank guarantees etc.

---

10. Cross selling of third party products ( LI , MF , OD , CC , HL , PL , LAP etc.)

---