Faiza Sarfraz
Banker
Dubai
Summary of Career
1. Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; answering questions in person or on telephone; referring to other bank services.
2. To capitalize on-cross selling opportunities.
3. Creator of Local Remittance (Issuance, Payments, Cancellation of Banker’s Cheque, CDRs).
4. Completes special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
5. Creator of Inter branch Online Funds Transfer and within branch funds transfer.
6. Maintain pipe-line in prescribed format.
7. Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
8. Maintains customer confidence and protects bank operations by keeping information confidential.
9. Guiding and solving queries of the customer.
10. Contributes to team effort by accomplishing related results as needed
Experience as Customer Service Officer-OG III
Soneri Bank Limited
19 October 2018
05 October 2018
Creator of Account Opening and record maintenance.
To capitalize on-cross selling opportunities.
Creator of Local Remittance (Issuance, Payments, Cancellation of Banker’s Cheque, CDRs).
Meet the weekly and monthly targets.
Creator of Inter branch Online Funds Transfer and within branch funds transfer.
Maintain pipe-line in prescribed format.
Answer all incoming calls and handle caller’s inquiries whenever possible.
Handling all the cash transaction of an organization.
Receive payment by cash, cheques, credit card, etc.
Checking daily cash accounts.
Speaks confidently and articulately in front of a group.
Guiding and solving queries of the customer.
Replenishment of ATM.
Capture Card received from the ATM and deliver to customer.
Meeting or exceeding sales goals.
Master 09 April 2014
Master's (Informational & Operational Management)Matric 18 August 2011
Bachelor's In Commerce