Qamar Ibrahim
IT Support Specialist
Lahore
Summary of Career
1. Provided solutions to operations issues for users of System and Software, working closely via phone, email, live chat and web teleconference with end users.
2. Configured hardware, devices and software to set up work stations for employees.
3. Removed malware, ransomware and other threats from laptops and desktop systems.
4. Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
5. Network Equipment Configurations , Printers, Systems and Security Cameras Configurations
6. Resolving Domain Issues , Resolving Connectivity issues with ISP’s
7. Vigilance Server Configurations , CCTV IP Cameras configurations
8. Troubleshooting of Hardware and Software
9. Centralized Surveillance system maintenance
10. Providing IT support to Branches within TAT
Experience as Branch IT Support Officer
Tameer Microfinance Bank
13 December 2016
Providing IT support to Branches within TAT
Centralized Surveillance system maintenance
Managing all aspects of IT (infrastructure, LAN, WAN, Email)
Resolving Domain Issues
Resolving Connectivity issues with ISP’s
Vigilance Server Configurations
CCTV IP Cameras configurations
Outlook Configuration
Troubleshooting of Hardware and Software
Network Equipment Configurations
Printers, Systems and Security Cameras Configurations
Configuring all the IT devices used in the Exchange for security and surveillance
Master 31 December 2016
Master of Information Technology