Ma Salome Punay
Front Desk Receptionist/Office Assistant/PA/Secretary/Admin/Customer Service
Sharjah
Summary of Career
1. Coordinating office activities and operations to secure efficiency and compliance to company policies.
2. Keep stock of office supplies and place orders when necessary.
3. Documents preparation
4. Project support
5. Writing letters and emails on behalf of other office staff.
6. Create and update records and databases with personnel, financial and other data.
7. Manage phone calls and correspondence (e-mail, letters, packages etc.)
8. Managing clerical or other administrative staff.
9. Maintaining a clean and enjoyable working environment.
10. Management of office equipment.
Received 100% Conformity for seven months ( in compliance with the governing Conformity Rules & Policies) for providing customers with excellent service. Reports was submitted by mystery shoppers and carefully reviewed by the management. ( Certificates are available for reference).
Experience as Front Desk Receptionist cum Office Assistant
Al Fares International Tents
27 September 2017
09 November 2019
- Singe-handedly manage the overall receptions jobs and oversee the office daily activities/operation.
- Monitored multiple databases to keep track of all company sales record including daily and monthly inquiries (via
phone and walk-in), client list, business cards and follow up as appropriate.
- Overseeing the recruitment process such as reviewing resumes, phone screens, scheduling for interviews and
assisting the interview process.
- Supported Accounts team in improving operations and resolving issues and concerns or answer account-related
questions.
- Performed initial client assessment to begin the sales process.
- Assisted various document preparation and project support.
- Improved company customer service rating by 80% by delivering an exceptional level of service to each customer
by listening to concerns and answering questions.
- Acted as Personal Assistant to the Managing Director and General Manager to support with daily operational
functions.
- Function as an administrative link to HR and other departments to ensure that all parties receive the relevant
information respectively.
- Contributed secretarial and administrative support activities to ensure the smooth operation of the company
especially the sales department.
- Sorted, received and distributed postal correspondence between departments and personnel, including parcel
packaging, and documents as well as preparing for packages for shipment, pick-up or courier delivery to customers.
- Answered telephone enquiries from clients, vendors and the public and routed business correspondence to correct department or staff member, to resolved or escalated issues to management personnel to ensure client satisfaction.
- Greeted customers and visitors in person and via telephone calls in a professional manner and provided friendly,
knowledgeable assistance.
- Observed and screened visitors to verify accessibility to inter-office personnel.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Scheduled office meetings and client appointments.
- Provided clerical support to company employees, including copying, faxing, file management, compiling and
producing documents and reports.
- Received, sorted and distributed mails.
- Kept reception area clean and neat to give visitors a positive impression of the company.
Experience as Sales Associate cum Cashier
Brands For Less
20 September 2015
22 September 2017
- Maintained high level of Customer Service as per Company Standards;
- Processed sales quickly, accurately and efficiently, cash register operations and safeguarding Company assets.
- Performed activities associated with selling, stocking and ordering merchandise.
Bachelor 18 May 2007
Bachelor of Elementary Education, Major in Communication Arts, SY 2003- 2007