Experience as Customer Service Representative

• Employer

• From

  01 March 2016

• To

  26 May 2017

• Detail

  Provided exemplary customer service to new and existing clients, which helped build lasting relationships and
  secure new travel assignments.
  Arranged travel accommodations for groups, couples, executives and special needs clients.
  Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians,
  and business executives.
  Developed a loyal clientele base due to excellent listening and
  research skills and a keen understanding of travel budgets.
  Responded to clients’ questions, issues, and complaints in a timely manner and found appropriate solutions
  when needed.
  Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best
  rates.
  Supervised payments via credit and debit cards and handled all sensitive information with professionalism and
  discreteness.
  Achieved high customer satisfaction.

Experience as Guest Relation Officer

• Employer

• From

  18 April 2018

• To

  23 August 2019

• Detail

  Having a physical presence at the front desk until all guests have gone.
  to their rooms.
  Forming a strong relationship with guests by offering them a modern
  and intuitive service.
  Acting as the lobby host to meet and greet guests.
  Escort the guest to their room.
  Handling all the issues along with the Duty Manager.
  Informing clients of the hotel's services.
  Maintaining regular contact with the guests during their stay.
  Ensuring that, whenever possible, guests receive personal recognition.
  Overseeing the work of the night cleaner and ensure all areas are being cleaned to the required standard