Experience as Supervisor - Holidays

• Employer

• From

  10 February 2009

• To

  09 March 2011

• Detail

  ? Oversee a team of Travel & Tour Consultants with their performance.
  ? Provide a solid consultation to walk-in customers, corporate clients in regards with selecting the best travel package according to their needs.
  ? Support the corporate and VIP clients in choosing the best worldwide Hotel bookings, Car rentals, Cruise bookings and Medical Insurances.
  ? Design and implement an effective business plan that extends the organization’s clientele and demonstrates its strong presence.
  ? Identify and adapt to the new advancements or changing trends of the market.
  ? Conduct effective competitor and new product analysis to ensure strategic planning.
  ? Build and promote long lasting customer relationships by establishing a professional network to drive the business further.
  ? Achieve successfully the sales targets and report on the variance to the management.
  ? Address all customer complaints and handle all the clients queries.
  

Experience as Sr. Manager - Holidays

• Employer

• From

  10 April 2011

• To

  31 October 2019

• Detail

  ? Perform an effective key account management of all the major Corporates and VIP client accounts to ensure that the most appropriate holiday packages are being applied to them.
  ? Liaise across cross-functional divisions to provide the clients with unsurpassed value for their money.
  ? Direct business development functions that include selling the most beneficial tour and holiday packages to the clients to maximize the revenue.
  ? Provide expert consultations regarding holiday destinations and itinerary packages to the VIP clients while guaranteeing the clients’ needs are met as well as the profitability of the organization is enhanced.
  ? Make all the travel arrangements in accordance with the clients holiday destination choice like luxury Hotel reservations, travel arrangements like flight reservations, car rentals, tour guides, tour itineraries, etc.
  ? Accumulate all the indispensable payments like the pre-booking advance, flight tickets payments, and all other necessary payments.
  ? Consult with the VIP and corporate clients with details regarding the cultural norms of the holiday destination and the safety measurements(if any) to be taken specially when travelling to sanctioned countries.
  ? Support the clients in understanding the local tourist attractions and ‘must-see’ places in their respective travel destinations.
  ? Supervise all the travel consultants and travel supervisors to ensure that they are performing to their best capabilities.
  ? Plan and manage the launch of innovative marketing and advertising campaigns that will be instrumental in sourcing of new high-volume key accounts.
  ? Augment business practices and processes for an optimized work flow as well as satisfactory customer satisfaction.
  ? Address and resolve all customer queries and complaints thereby making sure there is a client retention and repeat business.
  ? Prepare strategic add ons to the existing holiday packages and thus enhance the value of said holiday packages to make it more attractive to the VIP and Corporate clients.
  ? In charge of providing special discounts for group or corporate travels.
  ? Form mutually beneficial relations with suppliers (local & international).