Experience as Desktop Support Engineer

• Employer

  First Abu Dhabi Bank

• From

  19 July 2017

• To

  18 July 2019

• Detail

  
  Managing ITSM tool for ticketing system,Incidents ,Requests and RFTs should be resolved and closed within a SLA .
  Configuration, Management and Support for Android and IOS mobile, Tabs, iPad devices, windows other mobile and other handheld devices9
  Windows 7, 8 & 10 Laptops Desktops - configuration, management and support.
  Support for MS-Office (Word, Excel, PowerPoint), MS-Visio Support, MS-Project Support.
  Support for Enterprise Vault mail archiving client.
  Support for AutoCAD, Adobe Photoshop, Adobe Acrobat.
  4 Imaging/Re-imaging and preparation of Laptops and Desktops with Standard image
  Single sign on ,Imprivata login support, resetting passwords and helping to login to imprivata from tokens.
  Maintenance and support for centrally Managed Printer Services for all the offices and branches of First Abu Dhabi Bank (NBAD)
  Install, upgrade, support and troubleshoot, Windows 7 and Windows 10, Microsoft Office and any other authorized desktop applications
  Outlook configuration & troubleshooting, adding archived e-mail, .pst files, mailbox size increasing, creates rules for user, Adding group inbox and permissions, outlook slowness issue, archived e-mail issue and Symantec Enterprise Vault issues etc.
  Checking network issues, port security, if user is unable to log in than checking network ports, and certificates of network policies with Cisco any connect secure mobility.
  Required to make sure Network port should b closed by implementing port level security so that Trend Micro Antivirus should communicate with Cisco any connect and perform system scan, and system scan should be complaint.
  Checking with network security team for any application block issue and if required need to install security certificate, and enabling the Add ons
  Software’s installation with user requirement, Internet Explorer upgrading & proxy settings.
  Manage local admin rights to provide users, manage registry and services.
  Configuration of network printers, check scanner, fax, and maintaining print server.
  Ensuring NBAD security policies are applied on the desktops and laptops.
  Using SCCM for remote access, and also Citrix for FGB location NBAD users for remote access
  Solving new issue of Intellect and ultimus after update of java security.
  Installing Bit locker Encryption for laptop security and managing the Bit locker password.
  Adding configured PC and Laptops in a domain and updating the group policies and adding the PC or laptop names in Active directory as per use location.
  Installing Trend Micro Office agent Anti virus and performing system scan
  Checking ITSM( HP ticketing tool) for users issues, calling users, checking issues and taking tomorrow access from SSCM, if unable to take remote than visiting to users
  Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment