Zeeshan Ahmed
Telecommunication
Dubai
Summary of Career
1. 12 Years Experienced Telecom Projects and Operations Management Consultant
2. Managing NOC for Telecom Mobile Phone Company
3. Responsible for Incident Management Process involving Fault Monitoring, Escalation and Follow up till restoration
4. Responsible for Change Management including Change need analysis and planning, Change Implementation, and monitoring change after implementation and roll back if failed
5. Responsible for contractual SLA and Operations KPIs including MTTA, MTCT and MTTR
6. Interface with client at various levels and ensure customer satisfaction during Incident Management and Change Management
7. Need analysis, planning and execution of Human Resource development and arranging Trainings for the engineers and managers to improve technical and non-technical skills
8. Analysing incidents for loss of revenue and suggesting such actions which cause reduction of OPEX and optimizing the Operations budget for maximum utilization of available resource
9. Technical Procurement and Contracts Management . Analysing SLA and KPI for Vendor performance and Managing vendors during Operations and Project Management
10. Business Development & Customer negotiations for Sales of Projects and Services to Clients mainly ICT .
Experience as Operations Manager
01 June 2012
31 May 2015
Managing daily operations , drafting Processes, SOPs , Reporting templates for NOC, Field Maintenance and other related departments.
Contracts Management (Drafting, Evaluation, Negotiation and Execution) with partners in UAE, Iraq, Turkey and Libya
Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.
As needed, provide guidance on contract matters to project managers or other operational staff, including training & Consultancy projects.
Experience as Operations Director
Huawei Technologies Co
10 June 2015
31 May 2016
Responsible for NOC, Field Maintenance, Network Performance, Fuel Management, Site Security and Site Environment Management.
Ensure that project impacting activities, timelines, resources, and processes are assessed and that all risks are adequately addressed
Analysing incidents for loss of revenue and suggesting such actions which cause reduction of OPEX
Need analysis, planning and execution of Human Resource development and arranging Trainings for the engineers and managers to improve technical and non-technical skills.
Customer interface during incident Management and responsible for root cause analysis.
Manage staffs effectively and ensure implementation and refinement of all O&M processes
Experience as NOC Manager
12 June 2016
30 June 2017
Responsible for Incident Management Process involving Fault Monitoring, Escalation and Follow up till restoration.
Responsible for 1st level trouble shooting of Core Network and 2nd Level troubleshooting of RAN and Transmission network
Responsible for Change Management including Change need analysis and planning, Change Implementation, and monitoring change after implementation and roll back if failed.
Responsible for contractual SLA and NOC KPIs including MTTA, MTCT and MTTR.
Interface with client at various levels and ensure customer satisfaction during Incident Management.
Experience as Operations Manager
01 August 2017
30 June 2019
Managing Services Delivery for NOC Setup, NOC Management and NOC processes development.
Managing Operations for all projects related to Pakistan Telecom Authority.
Managing Operations for Human Resource Development Programs and Recruitment.
Responsible for Handling Customers and managing all operations related to customer.
Reporting & Need Analysis Management and 3rd Party Coordination Management.
Managing Service Delivery for Human Resource Development Programs and Recruitment.
Master 31 May 2003
M.Sc Electronics Quaid-i-Azam University Islamabad Pakistan