Adeel Irshad
Call Center
Sharjah
Summary of Career
1. Immense experience in providing excellent customer services to all customers calling in call center
2. Excellent knowledge of all financial products and services of bank
3. Sound knowledge of providing appropriate information to clients over phone
4. Wide knowledge of telephone etiquettes towards clients
5. Ability to coordinate with various customers over phone and email
6. Ability to handle all customers professionally
7. Ability to propose referral opportunities to customers
8. Ability to resolve all customer issues responsibly
9. Handling 80-100 calls on a daily basis
10. Maintaining good service levels and cross sell bank products via call
Experience as Debt Collection Officer
Tahseel HKDC Sharjah UAE
01 January 2019
31 January 2020
1. Recovering our client’s bad debts before it reaches write-off stage.
2. Have worked for clients MAF, ENBD, NOOR BANK, bad debt’s recovery.
3. Achieving all our collection activities in strict compliance with local laws.
4. Providing consistent advice to debtors, in order to improve their relations with our clients.
5. Analyzing the data of the customer and documents related via core application.
6. Locating and establishing contact with debtors.
7. Negotiate payoff deadlines or payment plan.
8. Handle questions or complaints, investigate and resolve discrepancies.
9. Comply with requirements when legal action is accurate and latest.
10. Working with credit controllers to contact debtors to pursue payment.
Experience as Senior Telesales Advisor
Dubai Islamic Bank
01 November 2017
31 December 2018
1. Obtains client information by Outbound & Inbound telephone calls, interviewing clients, verifying information.
2. Determines eligibility by comparing client information to requirements.
3. Informs clients by explaining procedures, answering questions, providing information regarding products. (COC, BT, EPP)
4. Ask questions to understand customer requirements and close sales.
5. Fulfills requests by clarifying desired information, completing transactions, forwarding requests.
6. Accomplishes sales and organization mission by completing related results as needed.
7. Managing, tracking and following up on leads by calling them.
8. Go the “extra mile” to meet sales quota and facilitate future sales.
9. Meeting weekly sales goals, creating and updating activity reports.
10. Maintains communication equipment by reporting problems.
Experience as Call Center Executive
Bank ALfalah Ltd
01 January 2015
31 July 2017
1. Immense experience in providing excellent customer services to all customers calling in call center.
2. Excellent knowledge of all financial products and services of bank.
3. Sound knowledge of providing appropriate information to clients over phone.
4. Wide knowledge of telephone etiquettes towards clients.
5. Ability to coordinate with various customers over phone and email.
6. Ability to handle all customers professionally.
7. Ability to propose referral opportunities to customers.
8. Ability to resolve all customer issues responsibly.
9. Cross selling Bank products which available on web portal also make the installment plan, Cash on phone, Balance transfer.
10. Cross selling Bank App activation, SMS activation, E-statement activation.
Experience as Phone Banking Officer
Samba Bank
01 March 2010
31 August 2014
1. Maintain and manage well-developed professional knowledge of entire products and services line offered.
2. Responsible for servicing customers over phone on various products and services offered by Samba Financial Group.
3. Maintaining good service levels and cross sell bank products via call.
4. Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries.
5. Perform for sure all duties along with responsibilities complying with set procedures and regulations.
6. Handling 80-100 calls on a daily basis.
7. Adhering to timelines and maintaining discipline on the floor.
Bachelor 01 November 2007
Bachelor in commerce