shoaib saleem
Customer Service, Administration, Operations
Sharjah
Summary of Career
1. Dealing with customer inquiries and complains, maintaining data-base of new and existing customers.
2. Purchasing necessary parts required for a job order, reporting of daily job orders to my manager.
3. Managing a team of 10 skilled workers, maintaining cash inflow and cash outflow,
4. Managing all the necessary document required for Government entities upon inspections.
5. Coordinating office activities and operations to secure efficiency and compliance to company policies.
6. Manage agendas/travel arrangements/appointments etc. for the upper management and manage phone calls and correspondence (e-mail, letters, packages etc.)
7. Submit timely reports and prepare presentations/proposals as assigned.
8. Assist colleagues whenever necessary.
9. Follow up on payments.
10. Maintaining a clean and enjoyable working environment.
Experience as Supervisor/Customer Service Executive
15 November 2016
15 January 2020
Ensure full and accurate communication to workshop, parts, reception, and quality control.
▪ Ensure all materials and labour resources used are posted to each and every job card.
▪ Maintain up-to-date progress on each vehicle under maintenance / repair.
▪ Issue jobs to available technicians who have the required skill level.
▪ Issue work in the order to achieve promised times. Notify Reception to amend promised times where inaccurate, additional work is authorized, parts delays, technical difficulties and ensure committed delivery times are met.
▪ Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
▪ Maintain financial accounts by processing customer adjustments.
▪ Recommend potential products or services to management by collecting customer information and analyzing customer needs.
▪ Prepare service reports by collecting and analyzing customer information.
▪ Contribute to team effort by accomplishing related results as needed.
▪ Following up on payments.
Experience as Admin/Customer Service Representative
10 October 2014
31 October 2016
Established and maintained contacts with new and existing customers as per the directions of
supervisor.
▪ Managing all the necessary document required for Government entities upon inspections or
for public relation officer for all kinds of government related work.
▪ Coordinate office activities and operations to secure efficiency and compliance to company
policies
▪ Manage agendas/travel arrangements/appointments etc. for the upper management
▪ Providing information and assistance to caller, transferring calls to concerned department.
▪ Attempting to resolve all enquiries on first contact with the caller.
▪ Dealing with customer’s queries, requests, orders or complaints.
▪ Involved in processing orders forms and applications.
▪ Following up on payments.
Bachelor 11 July 2014
Bachelors in Business Administration Major: International Business CGPA: 3.33