Hamid Waseem
"Looking for opportunities"
Karachi
Summary of Career
1. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
2. Managing proper documentation of the activities performed for the customer.
3. To achieve the target of new sales, pre to post conversion, VAS upsell, MGM upsell and M-Wallet Accounts.
4. Entering new products & Services
5. Back-up team lead in the absence as well as in presence
6. Team building via trainings & Coaching sessions
7. Built a strong coordination & trust within team
8. Provide tips to manage & maintain productivity, Quality, & adherence as well
9. Keep an eye on gray areas of weaker team members & arrange training for them
10. To engage team members in extra–curricular activities like dine-outs every month etc. Replying to customer’s queries by updating them regarding new packages, promotions and services
Experience as Experience Center Executive
JAZZ Pakistan
03 November 2014
24 June 2019
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Managing proper documentation of the activities performed for the customer.
• To achieve the target of new sales, pre to post conversion, VAS upsell, MGM upsell and M-Wallet Accounts.
• Entering new products & Services.
Experience as Team Coordinator-Contact Center
JAZZ Pakistan
30 September 2011
30 October 2014
• Back-up team lead in the absence as well as in presence
• Team building via trainings & Coaching sessions
• Built a strong coordination & trust within team
• Provide tips to manage & maintain productivity, Quality, & adherence as well
• Keep an eye on gray areas of weaker team members & arrange trainings for them
• To engage team members in extra–curricular activities like dine-outs every month etc
• Replying to customer’s queries by updating them regarding new packages, promotions and services
Master 01 June 2017
International Relation