Prethisha Prakash
IT Support
Burdubai,dubai
Summary of Career
1. Handle Online Reputation by Rectifying Queries , Complaints and Extension Service Requests on Social Media .
2. Developed reputation as an efficient service provider with high levels of accuracy.
3. Trouble shooting technical error codes.
4. Resolve service problems by clarifying the complaints; Determining the cause of problem,selecting and explaining the best solution to solve the problem.
5. Maintain financial accounts by managing Softwares .
6. Provide accurate, valid and complete information by using the right method/tools.
7. Keep records of user interactions, process accounts and file documents.
8. Create and update records and databases with personnel, financial and other data.
9. Handling external or internal communication or management systems.
10. Recommend potential products or services to manage information and analyze the need of user.