Officer
Mashreq Bank
25 July 2006 —
30 June 2013
• Undertook responsibility of managing and ensuring smooth operations of ATMs and CCDMs across UAE; managed installation, troubleshooting and replenishment activities related to ATM machine, processes ATM deposits, captured cards and ensured adherence with the standards operating procedures.
• Followed functional specifications for software solutions, devised UAT for patches released by IT Department and ensured flexibility/ reliability of the same.
• Maintained close communication with the senior management, executive staff and auditors to determine and minimize performance gaps, also re-engineered ATM and CCDM processes to enhance overall operations and productivity of bank.
• Collaborated with the vendors to manage cash collection from the branches while maintaining GL accounts of cash and ATMs as well as providing related information to respective departments.
• Performed cost benefit and risk analysis to enhance bank's deposits in accordance with the bank objectives; maximized overall revenues of the bank through effectively managing ATM products and services.
• Provided training and support to existing and new staff members on operational aspects of ATM and CCDM in addition to motivating them towards delivering maximum performance.
• Developed and implemented ATM replenishment schedule and forecast cash requirements on daily basis.
• Conducted cash audit at vendor premises and provided ATM keys for installation/removal of machines