Muhammad Usman Rauf
Engineer
Dubai
Summary of Career
1. Having Professional Experience of 05 Years in Manufacturing and Automotive Industry.
2. Professional Expertise in Production Operation Management, Project Management and Customer Technical Support.
3. Managed Inventory management, Manpower scheduling, staff shifts and equipment maintenance to ensure on time production and quality control.
4. Lead all process development/improvement projects from conception to production including coordination with maintenance and purchase department.
5. Successfully maintained good relationships with key customers through leading all production and purchase department for solution and minimization of customer complaints and technical proposals.
6. Lead as a “Quality Auditor” to investigate and analyze customer complaints and technical proposals.
7. Successfully reduced customer complaints of assembled hubs from 3.2% to 0.9% in last 02 years that helps in successful entrance in new business market of assembled hubs.
8. Successfully led business development project of 3.7 million concerning installation of Zinc Phosphate Coating plant for semi-automated coating and painting of steering knuckle for Honda Civic 2017 on HES D2021 Class 1 Grade 1 standard.
9. Successfully led a renewal project of Zinc Electroplating Plant to reduce customer complaint from new Japanese customer which in turn led to the successful business development of 30 million annually.
10. Represented Pakistan in “International Formula student race” event held in England.
Experience as Customer Services Engineer
Rastgar Engineering Company Pvt Ltd
10 October 2017
07 December 2018
Job Purpose:
Successfully maintained good relationships with key customers through leading all production and purchase department for solution and minimization of customer complaints and technical proposals. Successfully increased sales volume of Assembled hubs in UK and European market through Identifying market needs and resolving customer issues.
Key Responsibilities:
? Served as a primary contact point for all customers and entertain their quality complaints and technical proposals. Ensure effective handling of technical communication with Local OEMs and AFM export customers.
? Lead as a “Quality Auditor” to investigate and analyze customer complaints and technical proposals. ? Successfully maintained good relationship with major automobile Manufacturers Like HACPL, HINOPAK, TOYOTA Indus, Gandhara Nissan and Master Motors.
? Assist Marketing and Sales department in devising sales strategy of assembled/bare hubs for UK and European market.
Experience as Project Engineer
Rastgar Engineering Company Pvt Ltd
11 October 2015
09 October 2017
Brief Job Description:
Lead all process development/improvement projects from conception to production including coordination with maintenance and purchase department. Provided engineering support to purchase department in development and evaluation of new tooling, process, and suppliers. Successfully delivered 06 engineering projects that lead to the successful business development, process improvement and cost minimization. Managed teams to ensure on-time Production and quality control on 03 production lines.
Experience as Production Engineer
Tesla Industries
11 September 2013
15 September 2015
Brief Job Description:
Managed Inventory management, Manpower scheduling, staff shifts and equipment maintenance to ensure on time production and quality control. Lead a team of skilled workers to ensure on-time production of hose pipes and immersion heaters on BEAB standards.
Matric 01 June 2007
ScienceIntermediate 01 July 2009
Pre-EngineeringBachelor 01 June 2013
Mechanical EngineeringMaster 01 June 2018
Masters in Business Administration - Marketing