Experience as Compliance analyst

• Employer

  First Abu Dhabi Bank

• From

  30 October 2019

• To

  30 April 2020

• Detail

  As Compliance Analyst in Transaction Monitoring under Compliance Department-
   Reviewing post facto transactions of Private and Corporate Banking customers.
   Overall review of customers account activity and transaction pattern along with Sanctions
  monitoring.
   Timely action and reporting of suspicious transactions and account activity to MLRO team.
   Submission of Internal Suspicious transaction or activity report (STR/ SAR).
   Achieving targets and deadlines as set by the department.
   Meeting the standards of compliance and transaction monitoring as laid by FATF and Central
  Bank of UAE.

Experience as Customer Service Executive

• Employer

  Kotak Mahindra Bank Ltd

• From

  04 August 2014

• To

  30 November 2015

• Detail

  As a Customer Service Executive in Customer Care for Retail Liabilities-
  • Responded to customer’s enquiry calls for Savings Account, Current Account and Term and Recurring deposits.
  • Provided assistance to regular and wealth customer’s for good customer service experience with the Bank and catering to all the needs of the customer for a proper solution to their problems.
  • Performed on-line troubleshooting, identified problems and gave technical advice, filed service request and follow up on scheduling.
  • Completing the sales targets with more ability given by the bank from time to time.
  

Experience as Process Associate

• Employer

  Royal Bank of Scotland

• From

  14 December 2015

• To

  31 December 2017

• Detail

  As a Process Associate in FATCA (Foreign Account Tax Compliance Act) and CRS (Common Reporting Standard) in Customer Tax Operations-
  • Identifying, Assessing and Analyzing the Tax status of the Customer (Individual and Entity) from the customer database.
  • By validating and reviewing the Customer Response and assigned suitable Tax Status as per the process laid by the organisation.
  • Performed due diligence review adhering to the KYC norms, Ensured that the Anti-Money Laundering and Customer Due Diligence standards are met in line with OECD, FATCA and CRS.
  

Experience as Assistant Manager

• Employer

  HSBC Bank

• From

  04 January 2018

• To

  09 September 2019

• Detail

  As Assistant Manager in Regulatory Reporting Department under Credit Services-
  • Preparation and Circulation of Daily Share and Mutual Fund NAV Sheet, Intra-Day Transactions of the current active customers and other Regulatory Data with the Finance and Business Team.
  • Evaluating the credit standing of the Corporate Customers, Preparing and Uploading Credit Information Report on CRISIL, CARE, ICRA and other Indian Credit agencies.
  • Monitoring of Various Thresholds for Lending to Borrowers/ Sectors/ Intra-Group/ Industries ongoing basis. Allocating Credit Limits to the Customer’s basis the eligibility updated by the Relationship Profiling team.
  • Group Reporting – includes data submissions to Group or Business / Finance team for onward submissions to Regulatory of India. Managing accounting for Bad & Doubtful customers
  • Managing multiple business stakeholders with significant requirement for customizations and service delivery.
  • Engaging with RBI and multiple parties across the Spectrum of the Bank i.e. Business team, Product teams, Legal & Compliance Teams, Wholesale Risk Team, Loan Management Unit, Risk Policy Team, Finance Team and other support functions. Participating / managing various projects emanating out of RBI Inspections/audit.
  • Preparing and updating the Process notes to give a fundamental approach of understanding to the new appointees adapting to simplify approach.