Mohamed Bilal

Sr.Prof IT Helpdesk
chennai


Profile Views 199

Recommendations (0)

Skills
Customer service skills. Technical troubleshooting MS Excel MS word MS Powerpoint Microsoft Outlook Operating System Installation Network troubleshooting VPN Cisco Any Connect VMware Applcication Support Citrix Installation & Support IT Service Desk Manag
  • Experience
    6 Years
  • U.A.E Experience
    --
  • Industry
    Telecommunication / Customer Service
  • Nationality
    Indian
  • Visa status
    Not Applicable
  • Qualification
    Other - Diploma In Computer Engineering
  • Driving License: Yes
Other Matching Titles/Position
Industry Titles
Telecommunication / Customer Service

Summary of Career

1. ? Providing the technical support & assistance to US clients


2. ? Providing Hardware, Software, Networking and Operating windows installation


3. ? Record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool


4. ? Worked with end users resolving their software and hardware issues in efficient manners


5. ? Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures


6. ? Excellent knowledge on Windows Operating system as (windows 7, 8, 10 & MAC book)


7. ? Active Directory- Adding & deleting user accounts


8. ? Providing network support experience (LAN, WAN & VPN/Remote Connectivity, TCP/IP)


9. ? MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Salesforce; anti-virus programs


10. Microsoft Exchange server support


Work Experience (Employment History)
Academic Qualification

Other 23 December 2024

Diploma In Computer Engineering
Certifications
Recommend Mohamed Bilal
Related UserList of Members
Mentor
Not yet Assigned
Profile Answers
Related Professionals
Profession: Air ticketing
Current City: Bangalore

Profession: Assistant Property Valuer
Current City: Dubai

Profession: Telecom Operations Professional
Current City: Lahore

Profession: Sr. Technical Support Associate
Current City: Hyderabad

Profession: Customer service/contact Agent
Current City: Dubai

Profession: operations
Current City: Dubai