Melody Wanjiru
Customer service/contact Agent
Dubai
Summary of Career
1. Committed to exceptional customer support and performance excellence.
2. Results-driven profession with extensive technical.
3. customer centric and collaborative approach, excel in team environments and working independently.
4. Successful in solving customer grievances with solid communication and interpersonal skills
5. Customer service representative with a decade of experience in busy call centers.
6. Detail-oriented and dedicated to achieving goals in a timely manner.
7. Responsible and dependable Customer Service Representative with two years’ progressively responsible experience in UAE
8. customer service and troubleshooting experience.
9. Manage phone calls and correspondence (e-mail)
10. expertise in handling high-profile initiatives and critical technical projects for customers.
Experience as customer service agent
Emirates Nbd BAnk
24 April 2017
30 April 2019
• Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer service.
• Executed financial transactions according to bank policies and procedures.
• Responded to customer inquiries, providing information on bank accounts, policies, products, and services
• Described promotional offers and used persuasive sales techniques to up-sell services and/or convince clients to apply for additional banking services
Other 01 November 2016
Certificate in Business Administration & Entrepreneurship