Summary of Career

1. Supervising around 1000+ taxi drivers.

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2. Responsible for guiding the drivers helping them understand their potential and provide help to pursue their goals.

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3. Answering incoming telephone calls from customers regarding their lost items.

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4. Dealing with customer complaints and queries.

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5. Keeping report of driver Violations through the ITC’s (Integrated Transport Centre) Licensing Enforcement System.

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6. Co-ordinate with the Fleet Operation dept to maximize the utilization of the vehicles.

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7. Monitoring the Daily revenue both taxi wise & driver wise, compare with the forecasted Key Performance Index and the market potential with team. Strategizing for the Low income drivers through the committee.

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8. Ensure that all load paperwork associated with each run is accurate and submitted to the proper people.

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9. Inspecting and maintaining quality checklist of drivers and taxis as per the ITC regulations through the OPRS system.

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10. Setting customer service standards.

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