shazeen kondvilkar

Technical Consultant
abu dhabi


Profile Views 696

Recommendations (0)

Skills
Microsoft SQL Microsoft office Research troubleshooting helpdesk customer service technical support it support Windows Server 2016 Sever Support Software Support
  • Experience
    5 Years
  • U.A.E Experience
    --
  • Industry
    Information Technology
  • Nationality
    Indian
  • Visa status
    Visit Visa in UAE
  • Qualification
    Bachelor - Completed BE in computers in 2013 with GPA 60%
  • Driving License:
Other Matching Titles/Position
Industry Titles
Information Technology

Summary of Career

1. Providing technical support & assistance to users facing issues related to Microsoft 365 applications, through a series of actions, either via remote application, phone, email or chat, until they’ve solved the technical issue.


2. Helping users with the installation,repair and update of office 365 click to run


3. Assisting users with the related queries to office 365.


4. Refer to internal database or external resources to provide accurate tech solutions.


5. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams (e.g. developer team).


6. Coordinating with different teams that are specified for application to get the query/issue resolved efficiently and on time.


7. Following up on the opened incidents/tickets/cases until closure.


8. Providing adequate knowledge of office 365 portal


9. Providing windows support and create a different ticket with the dedicated team as required


10. Achieving maximum customer satisfaction surveys to meet self and team targets.


Work Experience (Employment History)
Academic Qualification

Bachelor 01 August 2013

Completed BE in computers in 2013 with GPA 60%
Certifications
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