Adnan Mir
Project Manager
Dubai
Summary of Career
1. Responsible to increase productivity by 40% and reduce cost by 25% with internal automation.
2. Azure Migrations, Email migrations from third party to M365 Cloud.
3. Build a trusting relationship with counterparts with vendors, key retail chains, gain category captaincies, monitor category projects rollout.
4. Meeting suppliers and negotiating terms of contract have been in charge to make strategic alliances with major suppliers.
5. Involved in managing & implementing organizational level projects with PMP approach and leading them from CEO office to the end level .
6. Responsible to interact and guide all the stake holders to ensure all the action items and close well within the timelines
7. Taking lead with all the stake holders to ensure that product / project is well understood to everyone
8. Raising alarms to the business owners and providing ideas in case of RED alerts on the projects
9. Responsible to ensure yearly saving through automations with yearly targets to achieve
10. Leading a team of project & product managers to deliver projects as per the commitments
Experience as Project Cordinator
Fursan Group
23 January 2013
08 February 2018
o Launched Sabre QCT (Automated robotic ticketing)
o QCT billing cycle with CTA customer
o Launched Amadeus touch less solution (Automated robotic ticketing).
o Project Lead for Automation with new OBT.
o Implementing, integration with TBS and TINA system.
o Test Automation resource handled responsibility for creation of Automation Framework.
o Handled end to end B2C Process on reporting and compass Module in the project also been part of discussion
meetings with the Client
o Launched QCT for B2C (Ejazah.com) Fursan Travel
o Configuration and provide all technical help to TCIG (vendor who designed Ejazah website) team.
o Handling Amadeus and Sabre E-Support Cases and escalating Problems error message submitting to GDS as
well as Creation of internal staff queues.
o Maintained decent professional relationship with vendors and technical team.
o Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance
improvement.
o Handled and trained new members of team to come up to the learning curve of understanding to the
Automation practice in the team
o Contributing towards Testing and successful GO-Live for the phases of project structure.
Experience as Project Manager
Fursan Group
01 March 2018
14 April 2022
Responsible to increase productivity by 40% and reduce cost by 25% with internal automation.
o Azure Migrations, Email migrations from third party to M365 Cloud.
o Ensure all the projects objectives are met with the quality standards.
o Build a trusting relationship with counterparts with vendors, key retail chains, gain category captaincies,
monitor category projects rollout.
o Meeting suppliers and negotiating terms of contract; have been in charge to make strategic alliances with
major suppliers.
o Successfully launched B2B platform
o Key owner of itrip marketplace operations (planning, future roadmap etc.)
o Build various tools including which is responsible of inbounding thousands of products everyday across the
world.
o Regular discussions with the project owners to highlight risks and benefits of the project.
o Build a trusting relationship with counterparts with vendors, e-tailers, key retail chains, gain category
captaincies, monitor category projects rollout.
o Creation / launch & implementation of new travel website.
o Creation / launch & implementation of new booking engine for travel process.
o Responsible for New suppliers and New Brands acquisitions.
o Handled customer experience & metrics-based process optimization (service levels, returns)
o Resolving all Operating System, Hardware and Other IT Service-related issues in respective areas.
o Co-ordinating, facilitating, and supporting new technology, IT systems and services.
o Maintaining all Software tools Licenses.
o Build good relationship with the seller and suppliers.
o Maintained inventories and database for assets (hardware and software).
o Manage all request through manage engine sets SLA for every task.
o Designed service catalogue with TAT for every request.
o Install and testing tools for B2B or Hotels related systems.
o Investigates and report problems to the specific Seller and suppliers.
o Maintained Content Management, SOP and Workflows.
o Making Monthly, Quarterly reports.
o Maintained the quality training of different tools or software for the team.
o Planning & managing new businesses with the PMP and Lean Six Sigma .
o Handling LSA for Amadeus and Sabre.
o Implementations of Microsoft 365 in itrip environment.
o Creating groups /forwarding e-mails /activation / deactivation on Office 365 Portal.
o Implementation of Bitrix and Handling as Admin Role.
o Create process maps on Microsoft-Visio before implementation phase of any Software or tool to identify
Risks and Gaps.
o Firm knowledge of Printers, Cartridges and manage Cartridges inventory.
o Implementation of Power BI Tool for the current organization.
o Trained selected staff to delegate the duty in the absence of primary person.
o Migration application interface to Azure environment.
o Implementation of BI in Freshdesk.
o Telecom knowledge including VOIP / SIP and mobile technologies.
o MS Windows System Support experience.
o Working on Jira and make sure all the deliveries will be on time
Bachelor 27 February 2003
Commerce