Experience as Technical officer

• Employer

  AIC

• From

  12 September 2016

• To

  28 December 2016

• Detail

  Approaching the market/insurance companies for the quotations
  Follow up on the quotation from the insurance companies
  Negotiate with the insurance companies on the amendments for the Schedule of Benefits/Table Of Benefits& premium as per the quotations submitted.
  Ensure that correct figure was provided in every quotation.
  Make a Benefit of comparison sheet/presentation to be presented to the client.
  Responsible in creating and generating invoices as per ISO requirements.
  Monitor the Debit Notes/Credit Notes for all the endorsements to make sure everything is complete & amounts are correct according to each member’s premium.
  Attend the clients request and Queries.
  Provide technical advice regarding procedures and other related matters whenever the client may require.
  Filing documents & maintaining records.
  Patiently Attend phone calls, E-mails and answer customer queries.
  Assist the branch manager if he has anything pending for General Lines.
  Follow up for the certificates & other documents requested by the client from the insurer.
  Attend complicated issues and find solution in order to resolve the problem in a professional manner to get the customer’s satisfaction.
  Manage dispatch to several companies both clients & insurers and make sure that everything is properly documented for future reference

Experience as Client Coordinator

• Employer

  Stallion For Restaurant Management

• From

  09 February 2017

• To

  28 February 2019

• Detail

  Vendor Coordination (LPO, Stock update & Payment etc)
  Responsible for contact resolution and problem-solving, ensuring a satisfactory outcome for the Clients, the Association, and the Management Company
  Responsible to process tasks they are assigned: Work Orders (same day/rush), returned mail, etc.
  Perform additional duties as determined by management/supervisor to increase Client Service productivity
  Attending Association meetings as necessary
  Staff Training, schedule, payroll, updating and implementation of SOP
  Follow established processes when communicating with other departments to resolve client inquiries