Summary of Career

1. Research and identify solutions to software and hardware issues

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2. Diagnose and troubleshoot technical issues, including account setup and network configuration

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3. Track computer system issues through to resolution, within agreed time limits

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4. Ask customers targeted questions to quickly understand the root of the problem

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5. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

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6. Provide desktop and server support

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7. Reporting faults and maintaining logs on servers, desktops and laptops

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8. Ensuring all software purchased licensing is recorded and maintained

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9. Undertake small to medium-sized IT projects as instructed by the IT Manager

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10. Perform basic administrative support duties as required to meet specific operational objectives

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