Summary of Career

1. IT professional with 7.5 years of overall experience and 6.5 years of experience for incident management and Problem management. 24*7 monitoring of alerts and incidents.

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2. Expertise in handling incidents for Data Center Operations, ensured achievement of customer expectations.

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3. Handling first level Escalation.

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4. Monthly and weekly Helpdesk & Vendor Performance Report.

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5. Experties in performing daily process audits on tickets as per ITIL guidelines.

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6. Helpdesk team management.

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7. Managing shift roster of helpdesk team.

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8. BMC remedy user management and configuration management.

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9. Managing Deliverables, Status Reporting.

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10. Expertise in Vendor Management.

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