Summary of Career

1. Working as Team Lead for Network Operations (NOC)

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2. SLA Reporting to the Customer (Saudi Telecom) for MSAN/LDN sites Across the Kingdom

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3. Site Visits for EHS SpotChecks and submitting the Audit report to Huawei

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4. Created standard procedures to create consistency and improve support response time

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5. Ensured KPI's are achieved and client expectations are met (or exceeded)

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6. Guidance of site engineers to perform corrective maintenance

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7. Regular Meetings with STC /Huawei Management Briefing them about the Progress

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8. Proper Documentation with Updated Tracking Sheets,Duty Roaster, Time-sheets and Reporting to the Direct Manager.

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9. Maintaining a Safe & enjoyable working environment.

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10. Supervising the NOC/Field Staff

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