Experience as Guest Experience Ambassador

• Employer

  First Security Group

• From

  19 August 2021

• To

  to date

• Detail

  To provide a welcome service to our business passengers at Check-in, and at other customer service touchpoints and to assist in smoothing the customer journey through the airport.
  
  To problem solve on-site issues that impact on business customer experience at Dubai airport.
  
  Assist Business customers during flight irregularities, coordinating communication with affected passengers to ensure passenger experience remains positive.
  
  To take service recovery measures when appropriate to protect the customer experience. To act as liaison with the call center team in delivering all elements of the business class experience.

Experience as

• Employer

• From

  01 December 2004

• To

  29 February 2012

• Detail

  ? Up keeping the record of Directorate of Professional Education Sultana Foundation
  ? Preparing the Monthly Reports for Director and Chairman.
  ? Registration for all new students.
  ? Updating the student’s record.
  ? Analysis of results, Timetable & attendance of students.
  ? Liaison with the concerning Board/ Universities for student’s registration, Examination and results.
  ? Office management & correspondence with other institutions & Boards.
  ? Using Email, Internet, Fax & Photo Copier.
  ? Arrangement of Technical Equipment and items including receiving & issuing of items.
  ? Procurement of Equipment and Technical items.
  ? Maintaining and Preparing the Inventory Record of College of Commerce, College of Science & Prince Salman Institute of Technology Sultana Foundation.

Experience as

• Employer

• From

  13 February 2012

• To

  14 February 2017

• Detail

  ? Personally supervises the operations of the batch plant while the pouring is ongoing.
  ? Assist the plant manager in the over-all supervision of the batch plant.
  ? Coordinates with the maintenance head the mechanical availability of the equipment needed for the days of operation.
  ? In-charge to all delivery receipts and production report for the signature of the plant manager before endorsing it to the accounting department for the billing purposes.
  ? Prepares sites request forms to be signed by the customers representatives.
  ? In-charge in the whole operation of the plant.
  ? Responsible in the production process of the plant.
  ? Compute the daily status of materials like (cement, aggregates and additives)
  ? Coordinates with the project manager of the site as to what is their pouring schedule for the day.
  ? Reports direct to the plant manager.
  ? Handles all paper works of the plant.
  ? Responsible for the maintenance programs of the plant.
  ? Preparing Invoices
  ? Handling petty Cash disbursement
  ? Updating the Employee’s record.
  ? Preparing the Monthly Financial Statements for Regional Manager and Executive Manager.
  ? Prepare documents and reports on the computer
  ? Direct calls and respond to inquiries

Experience as

• Employer

• From

  01 May 2017

• To

  16 April 2018

• Detail

  ? Supervise day-to-day operations in a warehouse.
  ? Supervise loading and unloading operations.
  ? Prepare shipping documentation and other related paperwork.
  ? Supervise forklift and pallet jack operations.
  ? Order, receive and maintain equipment, materials and tools.
  ? Supervise counting, weighing and identifying of materials meant for shipment.
  ? Check materials against customer orders, picking lists and billings.
  ? Develop annual department budget.
  ? Check and verify materials in warehouse periodically.
  ? Maintain records of equipment, materials and products.

Experience as

• Employer

• From

  18 April 2018

• To

  16 July 2018

• Detail

  ? Lead, guide and interact with the administrative staff to perform their daily functions efficiently.
  ? Answer and route telephone calls to appropriate persons.
  ? Provide support in preparing and maintaining the company documentations Review and edit
  ? company documents and customer reports when needed.
  ? Sort and process both incoming and outgoing mails.
  ? Manage the calendar of the Senior Managers on daily basis.
  ? Schedule meetings and book meeting rooms.
  ? Maintain security and confidentiality of company information.
  ? Prepare and distribute business journals, presentations, transcriptions and letters using standard formats.
  ? Prepare travel documents and make the travel arrangements.
  ? Collect and analyze the business data from various departments to prepare reports and presentations for management.
  ? Develop strong working relationships with senior management and administrative personnel for effective and smooth operations.
  ? Plan and organize trainings, leadership meetings, conferences and workshops.