Faisal Ikram
IT / ERP Project Management
Abu Dhabi
Summary of Career
1. Managed IT infrastructure modernization for 12,000 users across the EMEA region, including ERP, HRMS, and Cisco phone systems, ensuring timely project completion and effective team coordination
2. Led strategic change management and process improvement projects valued at $24.7 million, enhancing operational efficiency by 25%, reducing costs by 18%, and effectively managing team performance and project timelines.
3. Directed vendor management and solution design, aligning with organizational objectives and achieving a 15% reduction in vendor-related costs through proactive risk management and strategic negotiation.
4. Secured stakeholders' buy-in for IT solutions through effective communication and presentation, leading to a 10% increase in budget approvals and successful project outcomes.
5. Secured stakeholders' buy-in for IT solutions through effective communication and presentation, leading to a 10% increase in budget approvals and successful project outcomes.
6. Demonstrated strong leadership by guiding cross-functional teams through complex projects, fostering a culture of excellence and accountability.
7. Managed stakeholder expectations and conflicts, leading to a 20% improvement in trust and collaboration, a 15% increase in project success rates, and effective risk mitigation strategies.
8. Conducted comprehensive requirements analysis, reducing project rework by 20% and increasing accuracy by 15%, enhancing efficiency and cost-effectiveness.
9. Performed detailed data analysis, improving business forecasting accuracy by 25% and increasing revenue by 10% through optimized resource allocation.
10. Developed and maintained detailed process maps, identifying key areas for improvement and ensuring alignment with business goals.
Experience as Project Manager
Evincible Solutions
01 January 2010
31 March 2016
• ERP Solution Management: Orchestrated end-to-end lifecycles for Microsoft Dynamics ERP solutions, including Dynamics AX, GP, and RMS, ensuring seamless integration and successful deployment across multiple industries.
• Project Planning and Execution: Maintained comprehensive project plans, tracked timelines, budgets, and quality benchmarks, ensuring on-time delivery and achieving project completion 10% under budget through effective resource management and cost control.
• Operational Efficiency and Service Excellence: Enhanced operational efficiency and service excellence by implementing ERP solutions, leading to a 20% increase in service contract renewals and significantly improving client operational performance.
• Customer Relationship Management: Developed and maintained strong customer relationships, increasing client satisfaction and retention rates by 20%, and contributing to a 10% annual revenue growth through exceptional service delivery and ERP solution support.
Experience as IT Project Manager
Johnson Controls International
02 May 2016
30 April 2024
IT Project Manager
• IT Infrastructure Modernization: Managed IT infrastructure modernization for 12,000 users across the EMEA region, including ERP, HRMS, and Cisco phone systems, ensuring timely project completion and effective team coordination.
• Change and Process Improvement: Led strategic change management and process improvement projects valued at $24.7 million, enhancing operational efficiency by 25%, reducing costs by 18%, and effectively managing team performance and project timelines.
• Vendor Management: Directed vendor management and solution design, aligning with organizational objectives and achieving a 15% reduction in vendor-related costs through proactive risk management and strategic negotiation.
• Stakeholder Engagement: Secured stakeholders' buy-in for IT solutions through effective communication and presentation, leading to a 10% increase in budget approvals and successful project outcomes.
• Leadership: Demonstrated strong leadership by guiding cross-functional teams through complex projects, fostering a culture of excellence and accountability.
• Global Team Collaboration: Facilitated collaboration with global IT teams to support organizational strategies, resulting in a 12% increase in project delivery speed and improved team synergy.
• Project Management Framework: Developed and implemented standardized processes, improving delivery timelines by 20%, increasing stakeholder satisfaction by 30%, and reducing overhead costs by 15%.
• Risk and Stakeholder Management: Managed stakeholder expectations and conflicts, leading to a 20% improvement in trust and collaboration, a 15% increase in project success rates, and effective risk mitigation strategies.
Senior Business Analyst
• Requirements Analysis: Conducted comprehensive requirements analysis, reducing project rework by 20% and increasing accuracy by 15%, enhancing efficiency and cost-effectiveness.
• Data Analysis: Performed detailed data analysis, improving business forecasting accuracy by 25% and increasing revenue by 10% through optimized resource allocation.
• Business Case Development: Created and presented detailed business cases, securing a 25% increase in project funding approvals and aligning projects with business objectives.
• Process Mapping: Developed and maintained detailed process maps, identifying key areas for improvement and ensuring alignment with business goals.
• User Acceptance Testing (UAT): Coordinated and conducted UAT, ensuring that deliverables met business requirements and user expectations, leading to a 20% decrease in post-deployment issues.
Master 31 August 2004
MS Computer ScienceProject Management Professinal