Mian Zain Daud

Accounts Executive / Customer Services Executive
Lahore


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Last Seen: 25 January 2024 11:51 AM

Skills
0 Practical Experience of Tally ERP 9. Practical Experience on GCIC software Good Typing Speed (45 wpm) 3 months course in Computerized Accounting 3 months course in Office Management 2 months course of English Language 2 weeks course of Computer Hardware
  • Experience
    6 Years
  • U.A.E Experience
    4 Years
  • Industry
    Banking & Finance
  • Nationality
    Pakistani
  • Visa status
    Not Applicable
  • Qualification
    Master - Masters of Business Administration (Equivalent to MS) Area of Specialization : Management Institute Name: Virtual University
  • Driving License: Yes , Expired
Other Matching Titles/Position
Customer Facilitation Agent
Assistant Accountant
Customer Services Executive
Accounts Executive
Industry Titles
Banking & Finance
Telecommunication / Customer Service
Hotel Management & Hospitality

Summary of Career

1. Dealing and managing all Cash, Credit Card, Bank Transfer and Online payments of organization.


2. Coordination with Operations, Sales and Drivers team for payment collection & settlement.


3. Allocation of Payment and posting of Vouchers. Deposit, withdraws of cheques and cash in CDMs or ITMs and also collect return cheques.


4. Entering Bank’s merchant machines details in ERP System, for basis of Reconciliation


5. Visit bank branches for document upgradation Like KYC, Trade License. Update Company’s own generated CRM system.


6. Generate daily closing report and provide the same to management. Coordinate and update officials through emails about customer’s concerns.


7. Preparation of monthly, quarterly, bi-annually and yearly account reports for Higher Management.


8. Provide sales persons their sales report every month for performance review.


9. Send all customers Statement of Accounts at the 2nd of every month and Coordinate with customers for account settlement, payment schedules and cheque collections.


10. Issuance of post-dated cheques to suppliers & discounting of customer’s post-dated cheques and preparation of employees monthly salary.


Achievements
Award winning & Umrah trip by organization

I have won laptop from Government of Punjab on the basis of merit. I have got an Umrah trip for 10 days from Organization on the basis of my best performance.


Work Experience (Employment History)

Experience as Partner / Owner

  • Employer

    Connexion Mobile & Stationers

  • From

    26 June 2022

  • To

    To date

  • Detail

    o Purchasing of mobile accessories and stationery products from their respective markets.
    o Price tagging of products and enter inventory in system.
    o Display products on counters or on racks.
    o Dealing and negotiating with customers.
    o Placing online orders from various vendors and also dealing visiting vendors.
    o Handling angry and aggressive customer and dealing with them politely and provide solution to them for their issues.
    o Managing and maintaining sales sheets in system for further analysis and inventory calculation.
    o Preparing weekly and monthly reports for further decision making.

Experience as Customer Support Executive

  • Employer

    Mindbridge Pvt Ltd

  • From

    05 April 2021

  • To

    20 June 2022

  • Detail

    o Provide customers support in their concerns via chat.
    o Provide support to customers of 7 countries of Gulf.
    o UAE, Oman, Qatar, Jordan, Egypt, KSA and Bahrain.
    o Contacting restaurants and rider for customer’s issue resolutions.
    o Putting customers on hold on chats and do outbound calls for their issue resolution.
    o Coordinate and update officials through emails about customer’s concerns.
    o Managing and maintaining appropriate chat duration without compromising quality services.
    o Late orders, Missing items, Wrong orders / items, Rider’s behavior, Modification in order’s menu are major concerns of customer, which are address by team work.

Experience as Customer Services Executive

  • Employer

    Samsung Pakistan Pvt. Ltd.

  • From

    25 September 2016

  • To

    25 September 2017

  • Detail

    o Provide customers with troubleshooting of products.
    o Update about current prices of products.
    o Current promotions & offers.
    o Recording and maintaining customer details in computerized software (GCIC).
    o Provide solutions by inbound calls, outbound calls.
    o Coordinate and update officials through emails about customer’s concerns.
    o Facilitate customers by Live Chat medium.
    o Resolving mobile issues of customers by “Remote Management Services”.
    o Managing and maintaining call duration without compromising quality services.
    o Attend new product launching demonstration sessions.

Experience as Assistant Accountant

  • Employer

    Al Zayat Carton Production Factory L.L.C.

  • From

    01 September 2013

  • To

    16 March 2016

  • Detail

    o Preparation of monthly, quarterly, bi-annually and yearly account reports for Higher Management.
    o Provide sales persons their sales report every month for performance review.
    o Send all customers Statement of Accounts at the 2nd of every month.
    o Coordinate with customers for account settlement, payment schedules and cheque collections.
    o Issuance of post-dated cheques to suppliers & discounting of customer’s post-dated cheques.
    o Preparation of employee’s monthly salary.
    o Verifying of customer’s sign & stamp on invoices returned back after delivery of product.
    o Reconcile annually with customers and suppliers about “Balance Confirmation”.
    o Assisting finance manager with documentation required by banks in O/D and other facilities.
    o Meeting with Sales persons twice a month for discussing and settling the issue of their customer.
    o Issuance of invoice and receipt vouchers to customers against payment received.

Academic Qualification

Master 20 March 2018

Masters of Business Administration (Equivalent to MS) Area of Specialization : Management Institute Name: Virtual University

Bachelor 15 September 2012

Bachelors of Business Administration (BBA Hons.) Area of Specialization: Finance Institute Name: University of Education Lahore.
Certifications

Effective Communication

  • Duration
    1 Day Training
  • Description
    Certification of participation in effective communication training.

Accounting & Finance

  • Duration
    3 Months
  • Description
    Computerized accounting on Peach Tree and Quickbooks.

Office Management

  • Duration
    3 Months
  • Description
    Microsoft Office and other office applications.

Computerized Accounting

  • Duration
    3 Months
  • Description
    Accounting using computer software.
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