Tony Thomas
Electronics engineering
Sharjah
Summary of Career
1. Experienced and knowledgeable information technology professional seeking to contribute training and acquired skills within a supervisor/project coordinator role
2. Providing helpful solutions to customers complaints and enquirers in professional manner.
3. Responsible for supervising and monitoring all in house and field devices repair and maintenance such as computers, printers and card readers.
4. Trained new personnel regarding registration, testing and services.
5. Trained new personnel regarding registration, testing and services. Tracking of samples from testing center to lab centers. Managed timely and effectively safety of testing samples and records.
6. Respond in a controlled and pleasant tone during difficult situations.
7. Install and resolve software and hardware incidents, including operating systems and applications. (Windows, intellve- 2020 video Analytics and Xtend voice process).
8. Address and resolve’s basic incidents and requests; logs all incidents; engage other appropriate service resources to resolve incidents that are beyond the scope of responsibility.
9. Monitor system and applications as part of call center /control room operation on 24*7 rotational shifts.
10. Serves customers by registration in manual or kiosk, scheduling appointments and maintain records.
Experience as Technical support supervisor/ monitoring operations
Zicom saas pvt Ltd
06 December 2017
25 September 2020
Install and resolve software and hardware incidents, including operating systems and applications. (Windows, intellve- 2020 video Analytics and Xtend voice process).
India
EDUCATION
Diploma in electronics engineering (07/2009 - 03/2012)
UAE MoFA - attested certification
Computer hardware and networking (06/2012 - 09/2012)
Advanced Diploma in Network (ADNE)
Basic computer,Printer other devices configuration.
ACHIEVEMENTS
Certificate of Excellence-Zicom saas Pvt Ltd
Hard work and Dedication
LANGUAGES
English Hindi Malayalam
INTERESTS
Volunteering
Address and resolve’s basic incidents and requests; logs all incidents; engage other appropriate service resources to resolve incidents that are beyond the scope of responsibility.
Monitor system and applications as part of call center /control room operation on 24*7 rotational shifts.
Co-ordinating branches all over India via mobile ,software support.
Perform or escalate internal and remote customer support issues for the network, applications and electronic equipments
Responsible and Accountable for each and every ticket or registration raised until resolved successfully.
Assisted customers with desktop application installation, maintenance and troubleshooting.
Coordinate between support and development teams to ensure effective delivery of monitoring services to the end user.
Follow up with clients to ensure their systems are functioning and create documentation.
Experience as Front line assistance- administration/ data encoder
Tamouh Investment LLC
03 January 2021
21 November 2022
Serves customers by registration in manual or kiosk, scheduling appointments and maintain records.
Providing helpful solutions to customers complaints and enquirers in professional manner.
Performs a variety of clerical tasks such as data entry, filling, sorting details with other departments.
Responsible for supervising and monitoring all in house and field devices repair and maintenance such as computers, printers and card readers.
Process customer request via phone calls, mails and in person.
Respond in a controlled and pleasant tone during difficult situations.
Trained new personnel regarding registration, testing and services.
Tracking of samples from testing center to lab centers. Managed timely and effectively safety of testing samples and records.
Other 06 May 2013
Diploma in electronics engineeringMatric 07 April 2009
Matriculation examOther 06 March 2017
Btech electronics and communication engineeringOther 12 September 2012
Computer hardware and networking diplomaOther 05 June 2018
Advanced networking- computer networking