Raza
IT
Islamabad
Summary of Career
1. 6+ years of Experience in IT with extensive hands-on experience in IBM, HP, Dell, Blade Chassis Servers, NetApp, IBM, Dell, HP storage, Networking troubleshooting, and repair.
2. Provided support for technical issues: Server, and Storage, hardware Networks, Unifi AP, Cisco Switches, Operating systems.
3. Performed testing and problem analysis for server, desktop, and IT infrastructure.
4. Managed call flow and prioritized response efforts.
5. Utilized diagnostic tools and strategies to solve technical issues and provide preventative maintenance.
6. Monitoring and maintaining NOC Room (Servers, systems, and networks)
7. Provide troubleshooting and support services for client servers and network devices, as well as correction and routing/escalation when situations require.
8. Server OS installation and diagnostics with help of different tools i.e (IBM DSA, Dell Openmanage, HP Smart Start etc.)
9. Data Center hardware Support (Parts replacement, Troubleshoot, Logs Analysis, etc. )
10. Servers, Storage, KVM Console Blade Chassis, San Switches, Routers and PDU
Bachelor 15 September 2017
BSCS in Computer Science from the Virtual University of Pakistan VU with 3.1 CGPA