Experience as Technical Support Engineer

• Employer

  Chase Technologies Corporation

• From

  08 May 2000

• To

  31 December 2003

• Detail

  Started my first job as a trainee and absorbed by the company post-graduation. As a technical support engineer, 90 percent of the time are on field conducting system implementations, user trainings and onsite support and assistance for clients. Most industries of clients are supermarkets, pharmacies, restaurants, mall outlets, mall admins, offices, warehouses and factories.
  • Gathered vital information for requested software of client and ensured that the system will fit to their needs
  • Analyzed and tested client’s requested system modifications before deployment to ensure a bug-free software
  • Implemented logical applications to countrywide clients requiring systematic approach to their businesses

Experience as Technical Support Supervisor

• Employer

  Chase Technologies Corporation

• From

  01 January 2004

• To

  22 December 2005

• Detail

  Promoted to the position to handle specific location-based clients mostly located south bounds of Metro Manila and its provinces in Visayas and Mindanao regions. Managing five (5) technical support staffs to maintain and support different ranges of clients.
  • Responsible of proper manpower handling and schedule resulting to enhanced service quality
  • Accounted for supervising and training newly onboard technical support staff for deployment
  • Conducted meetings and presentations to interested and prospective clients seeking business solution hardware and software
  • Reviewed and verified client’s request for customization before submission to Software Design Team
  • Responsible for communicating with the clients about the revisions cost and its breakdown how it derived the quoted amount
  • Authorized for final demonstration of revised software/s on client’s site before deployment to stores and sites
  • Resolved onsite client issues and assisted technical staffs via phone calls or remote connections

Experience as MIS Officer

• Employer

  Goldcrest Apparel, Inc.

• From

  09 January 2006

• To

  05 April 2011

• Detail

  Oversaw entire company system, networking and data administration. Designed and implemented security processes and procedures, perform cost benefit analysis which positively impacted company profit saving Php360,000 annually.
  The company has 4 divisions: Goldcrest Apparel - garment wholesale and retail which have outlets on different malls in the Philippines; Beard Papa Philippines. - A franchise of Japanese brand of same name serving authentic, freshly baked cream puffs and pastries; Trance Peak, Inc. – A subsidiary of Goodyear Philippines, automotive services and spare parts retailing; Ahead Forwarders – A logistics and forwarding company.
  • Responsible for entire IT infrastructure of the company ranging from head office, satellite office and outlets
  • Collaborated with all store managers to conduct in-depth compliance with the techniques being discussed monthly at the head office
  • Overhauled company systems by ensuring all POS machines are in daily optimal working specifications
  • Developed customized software for backend accounting and payment tracking using VB6 and Microsoft Access
  • Streamlined physical counting by implementing structured computerized inventory software and usage of portable data terminal (PDT)
  • Increased company profit and decreased yearly expenses being paid to business providers by personally conducting quarterly preventive maintenance service for all stores and offices, approximate total of 30+ locations
  • Improved sales margin by generating required sales and stock reports for CEO and Operations Manager to assist them in forecasting required stocks for re-purchase
  • Supervised daily activities of the store outlets such as stock incoming and outgoing transactions, item masterfile update and downloading daily outlet sales
  • Conceptualized, designed and issuance of company ID to employees. Designs where done thru Adobe Photoshop and subjected for CEO approval prior on releasing

Experience as Customer Service Representative

• Employer

  Startek International, Inc.

• From

  16 January 2012

• To

  04 March 2012

• Detail

  specializes in U.S. Federal and State taxes.
  • Assisted customers wherein federal and state refunds deposited directly on their H&R Block Emerald Cards. Emerald cards are prepaid debit cards which can be used everywhere as long Debit Mastercard Cards are being accepted
  • Simplified customer inquiries on how to use their Emerald Cards such as reloading or withdrawing funds from their cards
  • Supported customers about their Emerald Advance Line-of-Credit (a year-round line of credit that provides its members the ability to repeatedly borrow and repay money from their bank)

Experience as Customer Care Executive

• Employer

  Sharaf DG LLC

• From

  23 June 2013

• To

  29 November 2017

• Detail

  Appointed as Customer Care Executive – In Charge directed a team of five (5) by delegating internal tasks, responding customers on various channels, after sales support coordination and team mentoring. Providing customer excellence at all times by maintaining positive, compassionate and professional attitude.
  • Conserved company losses by raising purchase returns as per SLA to various vendors and safekeeping of credit notes
  • Offered assistance to customers’ defective, unrepairable products by suggesting decent replacement/s
  • Conducted perpetual monthly inventory of Sharaf DG repaired products to avoid company deficits and discrepancies
  • Verification of customers’ complaints and ensured it will be closed maximum of 72 hours
  • Responsible on responding to customers’ DED complaints
  • Implementation of SOP and KPI religiously to validate Customer Care Department adhered as per company policy
  • Kept good working relations between colleagues and customers to achieve store’s monthly sales targets
  • Facilitated as the outlet’s representative for Customer Care meetings and trainings wherein the discussed data will be circulated and implemented throughout the stores in UAE

Experience as Service Coordinator

• Employer

  Ridge Household Tr. LLC

• From

  07 May 2018

• To

  06 July 2022

• Detail

  Appointed as After Sales In-Charge. Oversee the entire operation of Bissell and Fakir back office and service centers. Furthermore, supports the Bissell distributors of other countries such as Oman, Bahrain, Iraq, Qatar, Lebanon, Syria and Saudi Arabia.
  • Monitored and submission of required Bissell spare part orders to principal
  • Supervised service center team which consists of one (1) service coordinator, three (3) technicians, one (1) driver and one (1) receptionist
  • Assisted Bissell GCC distributors for their spare part requirements and marketing activities
  • Submission of different item creations for newly launched machines on different vendors and platforms
  • Handled E-commerce portals Amazon Vendor & Seller Central, Noon, DubaiStore, Mumzworld, Firstcry and Sprii
  • Coordinated with vendors for receivables collection and submission to finance for matching invoices’ payments
  • Tracking of Bissell and Fakir returns from UAE vendors and customers
  • Raised Oracle Purchase Order creation and principal online proforma invoice approvals for spare part orders
  • Submitted weekly SOP report to Brand Manager for Bissell machine order placement
  • Assisted line managers on promoters’ monthly incentive calculations
  • Uploaded delivered Amazon invoices on portal for payment processing
  • Handled customers’ escalation resolution
  • Responded to customers’ inquiries in Amazon vendor and seller central platforms
  • Accountable for service center team petty cash
  • Drafted marketing designs and materials for ACE, Amazon, Sharaf DG & Mumzworld using Adobe Photoshop
  • Acted as service coordinator or receptionist on their absence or during their annual leaves