Experience as Banking Assistant

• Employer

  NationsTrust Bank

• From

  26 January 2006

• To

  01 October 2008

• Detail

  Managing Card application vault, Journal entry creation, card embossing, nexus points
  Maintaining & transferring, account creation, account maintenance, all card operations related works, Statement Printing & Stuffing.
  Payment Issues handling
  Accounts opening
  Managing the correspondence between the sales team and their clients
  Monitoring customer accounts

Experience as Senior Sales Support Executive

• Employer

  Global Payments Asia Pacific

• From

  16 October 2008

• To

  23 December 2013

• Detail

  Processing new sales leads, managing the correspondence between the sales team and their clients
  Monitoring customer accounts, providing data and reports to help the sales team
  Keeping track of sales target, handling merchant queries
  Accounts Opening, Accounts Maintaining, Payment Issues handling,
  GA@ user creation, IPG, SI, MPOS, Cyber source, TNMS, Tagging with Fax Server etc.

Experience as Head Cashier

• Employer

  Landmark Group

• From

  25 December 2013

• To

  03 March 2016

• Detail

  Responsibilities: Monitor the work of cashiers on a daily basis, Create and distribute cashier schedules and till allocation, Ensure that workload is equally divided between cash registers, Perform cashier duties during cashiers' absence or extreme workload, Supervise the activities of checkout stations on a constant basis, Handle store operations in the absence of store managers, Evaluate performance of cashiers and provide managers with information on appraisals, Ensure that each customer's transactions are processed accurately and in a time efficient manner, Generate and maintain account related reports, Manage bank deposit activities and make sure that cash is counted accurately at the end of each shift, Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately, Identify and address any accounts related problems on an immediate basis, Ensure that all items are appropriately displayed on shelves and oversee maintenance of store, Resolve employee conflicts and ensure that any customer complaints are handled immediately, Interview, hire and train new employees to work as cashiers, Identify and correct cash register errors and take measures to ensure that further errors do not happen, Maintain and update daily, monthly and yearly accounts spreadsheets Provide assistance with year-end inventory preparation

Experience as Credit Analyst

• Employer

  WebXpay

• From

  31 March 2016

• To

  01 July 2016

• Detail

  Responsibilities: gathering information, reading financial briefings, assessing, analyzing and interpreting complicated financial information, undertaking risk assessment analysis, visiting clients, keeping company credit exposures within set risk bearing limits, using credit-scoring systems for small credit amounts (such as small unsecured personal loans), keeping knowledge of key issues up-to-date (for example legal, market risk and compliance issues), helping to enhance the quality of credit applications, making recommendations about procedural/policy changes etc.

Experience as Head Cashier

• Employer

  Basicxx

• From

  04 July 2016

• To

  16 October 2018

• Detail

  Monitor the work of cashiers on a daily basis
  Create and distribute cashier schedules and till allocation,
  Ensure that workload is equally divided between cash registers,
  Perform cashier duties during cashiers’ absence or extreme workload,
  Supervise the activities of checkout stations on a constant basis,
  Handle store operations in the absence of store managers, Evaluate performance of cashiers and provide managers with information on appraisals
  Ensure that each customer’s transactions are processed accurately and in a time efficient manner,
  Manage bank deposit activities and make sure that cash is counted accurately at the end of each shift, Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately
  Identify and address any accounts related problems on an immediate basis,

Experience as Business support executive - card business & VAS

• Employer

  Amana Bank Plc

• From

  05 February 2019

• To

  15 May 2022

• Detail

  Manage administration for a business unit, including budgets, audits, training, and project coordination. Coordinate across divisions to ensure strategies are deployed appropriately.
  Support documentation and processes for business and financial initiatives, Card business, Card Offer, Coordination on MI related requirements,
  UAT engagement , Data extraction and reconciliation, Merchant acquiring, MCASH, Pay & Go, BANCA , Agency Banking, ATM inflow & outflow, SMS alerts, Digital penetration, Top-up savings, Lanka QR, JustPay and other fee related businesses.
  Fee collection for Card & SMS, Fee payable Agency Banking & Pay&Go.
  Increasing card issuance against eligible CIF, Query handling and technical assistance to the merchants and front line staffs.
  Card renewals & customer communications, Dashboard maintenance, Etc
  Coordination on MI related requirements

Experience as Relationship Manager - Merchant Acquiring & VAS

• Employer

  Amana Bank Plc

• From

  16 May 2022

• To

  To date

• Detail

  The Bank’s central contact point on all value-added services (Acquiring, Lanka QR, Agency Banking.
  Product in charge for Pay&Go, Directpay, mCash.
  Accountable for the management of Value added services for customer request to provide the required service.
  Influence all aspects of service providers, strategic business partnership selection.
  On-boarding/ management including disclosure management & budgeting pertaining to the business. UAT engagement (Novus project-DCMS, Automated fee collection process, OMNI), Wallet reconciliation (mCash, Directpay, Pay&Go, Agency Banking), Preparing memo for fee receivables & payables (Acquiring, Lanka QR, Bill payments via Pay&Go, Directpay, mCash, Agency Banking.
  Coordinate with branches to increase the card issuance against eligible CIF, Query handling and technical assistance to the merchants and front line staffs.
  Customer communications for card renewals, Coordination on MI related requirements.
  Dashboard maintenance for all card business VAS products