Experience as HR Coordinator

• Employer

  Aditi Consulting

• From

  20 June 2022

• To

  To date

• Detail

  Maintain the co-regular workflow of HRT that consists of completing
  and filing all hiring paperwork, educating employees with regards to
  compensation, benefits, and company policies, and designing, and
  implementing the orientation and training process.
  ❖ Acted as a liaison between the MSP and consultants to ensure client
  satisfaction and adjust strategies as needed.
  ❖ Build and maintain a positive relationship with existing business
  consultants in the US.
  ❖ Lead efforts to increase retention and consultant engagement.
  ❖ Auditing the timesheet approval process to ensure 100% accurate
  payroll processing.
  ❖ Worked in a team of 20 and directly managed 150 consultants.
  ❖ Responsible for 100% compliance of employee work orders and
  completing all client HR forms/work order changes.
  ❖ Implement sound resolutions and address questions and complex
  issues of consultants.
  ❖ Help in Maintaining excellent Talent Experience by Provide a smooth
  transition from onboarding till exit.
  ❖ Educate consultant on the US Benefits offered.
  ❖ Conduct Floor session on Benefits, Gross margin, Laws.
  ❖ Worked closely with hiring managers and client to ensure job
  requirements and expectations are clearly understood.
  ❖ Ensured that the effectiveness of the recruiting process is maximized,
  and timeliness is maintained.
  ❖ A developed strong relationship with hiring managers, Practice and
  Business Leaders and HR.
  ❖ Resolve and address questions and concerns from consultants.
  ❖ Directly handling a caseload of highly complex ER matters and
  investigations.
  ❖ Work with the service delivery managers to leverage on the received
  leads

Experience as HR Associate

• Employer

  Amazon Development Center (India) Pvt. Ltd.

• From

  18 October 2021

• To

  05 May 2022

• Detail

  Served as a first point of contact for leave, disability, and
  accommodation related questions from the Employees working in the US
  ❖ Took ownership of employees contacts by ensuring that each contact is
  accepted and resolved with a high degree of customer focus
  ❖ Resolved queries by referring to documentation, using standard
  operating procedures and escalate when these cannot be resolved
  ❖ Built customer’s trust through empathetic personalized conversations
  ❖ Received queries via phone and log contacts into the shared service
  case management system.
  ❖ Trained new team members.
  ❖ Worked closely with partner teams to keep up to date on process
  changes, partner for quick resolution of cross-functional issues, and
  consult to improve processes