Experience as Software Engineer

• Employer

  Milestone technologies

• From

  01 April 2022

• To

  30 September 2024

• Detail

  Contributed to feature development and enhancement of existing .NET applications, ensuring alignment with client requirements and project timelines. Implemented root-cause-based fixes for production issues, ensuring permanent resolutions and reducing recurring incidents by improving system reliability. Delivered timely bug resolutions, earning client recognition for earliest issue fixes. Delivered UAT deployment support and collaborated with clients for testing and production validation. Developed and optimized SQL queries, stored procedures, and SSIS packages to support business reporting and data-driven functionalities.

Experience as Technical Business Analyst

• Employer

  Milestone technologies

• From

  01 October 2024

• To

  10 September 2025

• Detail

  Partnered with clients and cross-functional teams to gather, analyze, and document business requirements, translating them into functional specifications and user stories. Prepared BRDs, wireframes, and process models to ensure complete alignment with business objectives and user expectations. Managed agile sprints using Azure DevOps and Jira, supporting sprint planning, backlog grooming, and daily stand-ups. Conducted requirement gap analysis, workflow documentation and process improvements to enhance performance and user experience. Performed SQL-based data analysis and validation to verify business logic and maintain data integrity across systems. Facilitated UAT testing, stakeholder communication, and client demo sessions, ensuring seamless delivery and high customer satisfaction.