Summary of Career
1. Technical Support Engineer with 1+ years of experience in Active Directory, Windows Server, and enterprise IT operations.
2. Restored service continuity for 200+ enterprise users by resolving Authentication failures, Account Lockouts, Group Policy conflicts/permissions, and User Account Management within strict SLA timeframes.
3. Conducted controlled lab testing to validate solutions before production deployment, ensuring minimal disruption.
4. Improved incident resolution speed through root-cause analysis using Wireshark, Procmon, Network Monitor, and CLI (cmd), eliminating recurring issues.
5. Maintained detailed case documentation to support post-resolution follow-ups, ensuring knowledge transfer and faster resolution of similar future incidents.
6. Received numerous Voice of the Customer badges from customers for outstanding service and support at Microsoft.
7. Known for resolving high-priority issues quickly while preventing recurrence.
8. Enhanced customer satisfaction and retention by proactively recommending best practices and infrastructure improvements for Active Directory and Microsoft Server technologies.
9. Collaborated effectively with cross-team members, fostering a positive and results-driven work environment
10. Ability to translate complex technical problems into clear, actionable solutions.
Experience as Technical Support Engineer
MICROSOFT R&D INDIA PVT LTD
13 June 2022
22 October 2023
Master 18 February 2022
Master of Technology - M.Tech, Computer Science Engineering Regional Institute of Management and Technology (RIMT) University.