Sourav

It support engineer
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Profile Views 21

Recommendations (0)
Last Seen: 29 September 2025 7:25 AM

Skills
  • Experience
    4 Years
  • U.A.E Experience
    Fresh
  • Industry
    Information Technology
  • Nationality
    India
  • Visa status
    Not Applicable
  • Qualification
    Bachelor - BCA
  • Driving License:
Other Matching Titles/Position
IT support
IT Support Engineer
System support engineer
Desktop Support Engineer
Desktop Support
Industry Titles
Information Technology
Information Technology
Information Technology

Summary of Career

1. Windows OS installation, configuration, patching, and troubleshooting


2. Office 365 administration – Outlook, Teams, SharePoint, Mailboxes, OneDrive


3. Identity & access management – Ping ID and Active Directory user management


4. Networking – troubleshooting network issues, basic switch and router configurations


5. Printer setup, configuration, and troubleshooting


6. IT asset management and stock reconciliation


7. Incident, service request, and SLA reporting (ServiceNow, BMC Remedy, Jira)


8. Hardware support – HDD configuration and BitLocker implementation


9. User support – end-user training, onboarding, and troubleshooting IT issues


10. Strong problem-solving, communication, and customer service skills


Work Experience (Employment History)
Academic Qualification

Bachelor 05 March 2020

BCA
Certifications
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