Summary of Career
1. Welcoming customers and serving them in a professional and personalized way.
2. Providing a personalized end to end service according to the standard of performance manual of the company.
3. Acquire in depth knowledge of the services available at the facility in order to provide advice to customers.
4. Practice good customer relations and attend to customer complaints/ queries satisfactorily.
5. Actively use up selling techniques to exceed customer expectations and increase revenue.
6. Ensuring accurate billing for services provided to customers.
7. Manage phone calls and correspondence (e-mail, letters, packages etc.)
8. Create and update records and databases with personnel, financial and other data.
9. Organizing, arranging and coordinating meetings.
10. Assist colleagues whenever necessary.
Experience as Customer Service Representative
Engie Energy Access
15 September 2016
31 August 2020
Welcoming clients and serving them in a professional and personalized way.
Providing a personalized end to end service according to the standard of performance manual of the organization.
Acquire in depth knowledge of the services available in order to provide advice to customers.
Practice good client relations and attend to client complaints/ querries satisfactorily.
Actively use up selling techniques to exceed client expectations and increase revenue.
Ensuring accurate billing for services provided to clients.
Bachelor 22 January 2010
BA (Hons) International Relations