Experience as IT Manager

• Employer

  Shafi Spinning Mills

• From

  01 September 2021

• To

  To date

• Detail

  Lead large IT projects, including the design and deployment of new IT systems and services.
  Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
  Help define IT infrastructure strategy, architecture, and processes.
  Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
  Assess vendors and develop test strategies for new hardware and software.
  Troubleshoot hardware and software issues related to internal IT.

Experience as IT Officer

• Employer

  Hotel One by Pearl Continental - Hashoo Group

• From

  01 October 2020

• To

  22 September 2021

• Detail

  keep computer systems running smoothly and ensure users get the maximum benefit from them.
  install and configure computer hardware operating systems and applications.
  monitor and maintain computer systems and networks.
  talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  troubleshoot system and network problems, diagnosing and solving hardware or software faults
  replace parts as required.
  provide support, including procedural documentation and relevant reports.
  follow diagrams and written instructions to repair a fault or set up a system
  support the roll-out of new applications.
  set up new users' accounts and profiles and deal with password issues
  respond within agreed time limits to call-outs
  work continuously on a task until completion (or referral to third parties, if appropriate).
  prioritize and manage many open cases at one time.
  rapidly establish a good working relationship with customers and other professionals, such as software developers.
  test and evaluate new technology.
  conduct electrical safety checks on computer equipment.