Summary of Career
1. Assisted in sourcing and screening candidates and Helped schedule interviews and communicate with applicants.
2. Maintained and updated employee records and HR databases and Provided administrative support to the HR team.
3. Financial Management: Implement payment processing and security measures to safeguard customer data.
4. Supported onboarding and orientation for new hires.
5. Assisted in organizing internal events and training programs.
6. Customer Engagement & Service: Provide exceptional customer service across channels (phone, social media), resolvingcomplaints and implementing loyalty programs to boost retention.
7. Manage/monitor daily office operation and Conduct other general accounting duties, as assigned.
8. Maintain the daily accounts and administrative tasks.
9. Digital Marketing & Social Media Management: Develop and execute marketing strategies on Instagram and WhatsApp todrive traffic and increase sales.
10. Market Research & Analysis: Analyze customer trends and feedback to optimize products, pricing, and marketing strategies.
Matric 30 March 2014
Commerce with distinctionBachelor 24 June 2017
Bachelor of commerce with first classMaster 30 June 2022
MBA finance and Human Resources with first classOther 15 April 2017
Diploma in computer applications