Anjum Waheed
ICT Professional
Dubai
Summary of Career
Google DCB Integration: Project Management and Delivery of Google Direct Carrier Billing for VIVA Kuwait and VIVA Bahrain to help users buy an application using Google play store with their mobile balance. Microsoft and Samsung Store: Planning and implementation of Microsoft and Samsung stores billing for VIVA Kuwait, VIVA Bahrain, and DU. Successfully administered a project to migrate Application/Services from physical server to clouds, as well as integrated 25 large Service Providers from STC-SDP at Intigral platform. Effectively worked as a part of Siebel up-gradation team that successfully upgraded Siebel 7.7 to Siebel 8.1, as well as deployed different patches for performance enhancement and added new feature of Siebel 7.7. Prepared deployment server for remote installations of different software.
Experience as
01 February 2006
29 June 2007
a: Managed the wireless network, deployed new network, administered the email system, and effectively created a bi-monthly backup of all the systems.
c: Configured Router, Switches and VSAT, as well as oversaw maintenance and troubleshooting of computer systems and network equipment.
d: Set up database on Focus Group Discussion for Save the Children and successfully created a database of Inventory Control System for Logistics department.
e: Performed risk analysis regarding Information Security and implemented Information Security Management System (ISMS) ISO27001.
f: Handled the IT capacity building sections for staff members and provided technical help to conduct trainings.
Experience as
01 October 2008
30 November 2012
a: Successfully deployed Siebel 7.7 to Siebel 8.1, as well as Siebel Camping Management and integrated CRM integration with IN.
b: Supported SLM for CRM application (Siebel) and ordered Siebel services for effective product management and configuration.
c: Administered Siebel inventory and customer data management, as well as executed Siebel EIM bulk loads.
d: Ensured successful testing and promotion of patches in the production system.
e: Performed UAT’s, bug tracking, and follow up for fixing, as well as liaised and coordinated with vendors for operational challenges.
f: Deployed Siebel camping management and monitored Siebel components for ensuring stability, as well as analyzed and operated the functional areas of BSS application.
Experience as
02 December 2012
23 January 2018
a: Overseeing the operations and maintenance issues 24/7 by supervising changes, testing, troubleshooting, and driving resolution to business system and application requests submitted to Information Technology.
b: Supporting Business Operations and all other departments that perform VAS and DCB related functions.
c: Effectively supporting the business operations to deal with system and application level functions.
e: Implementing ITIL standardization, tools, processes, KPI’s, and SLAs to ensure optimum service quality and customer experience combined with an uninterrupted support for delivering business functions.
f: Creating and maintaining IT operational workflows, knowledge documents, and reports and communications for IT and business clients.
g: Customizing reports extracted from SQL Server as per requirement of stakeholders, as well as efficiently performing SQL scripting and query optimization.
h: Managing system and process improvement of existing services and platforms.
i: Liaising and maintaining relationships with multiple vendors, including RIM and Smart Trust by performing regular support review meetings and ensuring the SLA compliance.
Bachelor 31 March 2005
Bachelor of Science in Computer Science