Experience as CSE & Logistics Coordinator

• Employer

  Shell Logistics

• From

  01 January 2019

• To

  31 October 2021

• Detail

  • Provide quality assurance oversight throughout entire logistics process from point of origin to destination
  • Review transportation cost freight rates to stay within the budget
  • Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.
  • Review work orders, offered input and take approval regading client contract negotiation.
  • Interfaced with customers officials manage and resolve tariff related issues.
  • Receives products and coordinates delivery.Prepares loads for shipment & ensure to deliver on timely basis.
  

Experience as Customer Service Executive

• Employer

  PRESTIGE GLOBAL Co., PTE Ltd

• From

  01 February 2019

• To

  31 December 2018

• Detail

  • Managing a team of representatives offering customer support
  • Generate sales leads according to the customer’s demand.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Possessing excellent product knowledge to enhance customer support.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  

Experience as Teaching & Administration

• Employer

  DESTINATION PUBLIC SCHOOL

• From

  01 April 2014

• To

  31 January 2016

• Detail

  • Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance.
  • Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered lessons the students
  • Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled secondary students.
  • Met parents and school governors; maintain discipline in the classroom; methodically provide resources for lessons; simplify lesson plans in line with curriculum objectives and assist students to prepare for examinations in a student school Assess and look after 150+ students’ progress throughout the term and work closely with other staff to efficiently plan and coordinate work.
  • Provide informative presentations to students regarding different areas of studies and ensure that all students fully comprehend all aspectsTrained four new English teachers, emphasizing the importance of classroom control.
  • Administered quarterly tests and used the grades to improve my own teaching methods.
  • Hosted study groups twice per week