Experience as

• Employer

• From

  20 August 2009

• To

  05 April 2011

• Detail

  Worked in Customer Services Department namely (A.Y.S) where I used to handle in house guest calls and also incoming calls from outside (local, international).
  Use to note complaints of the guests record them, forward to the concerned department and then kept a strong follow up and ensure that the problem is resolved within the given time.
  Use to give the courtesy call after the problem is resolved.
  Use to take room service orders and pass them to the kitchen.
  Maintain a record book for guest’s issues and problems that were quarterly sent to MARRIOTT INTERNATIONAL.
  Performed duty as a senior shift in charge in the absence of Manager At Your Service.
  Providing information to the customers of the hotel and about the city Islamabad.
  Use to deal with any emergency and to prepare incident report according to the brand standard.
  Maintain a proper record of documentation.
  Deal with the Auditors local or international.
  
  

Experience as

• Employer

• From

  06 April 2011

• To

  31 October 2016

• Detail

  Briefing the customers about the product & different Projects of Emaar.
  • Answer telephones and transfer to appropriate staff members.
  • Assign walk-in customers with minimum waiting time.
  • Meet and greet clients and visitors.
  • Escalate customer issues and report major problems to Superiors
  • Make recommendations for improving the process of receiving walk-in customers to reduce waiting time and increase customer satisfaction.
  • Maintain accurate records on daily number of walk-ins and ensure daily reports are sent.
  • Ensure reception area and information desk are kept clean, tidy and well maintained throughout the day
  • Ensure that messages are taken promptly and informed to the concerned staff.
  • Coordinate booking of meeting rooms.
  • Assisting the sales team to achieve defined sales goals.
  • Maintaining the Customer’s Database.
  • Managing Daily Record of the Walk-ins, Vendors, and Personal Contacts.
  • Doing all admin work at office.
  • Continuous Coordination with the sales department related to sales issues.
  • Post service follow-up & analysis
  • Carrying out responsibilities entrusted by the Management
  • Handling of customer complaints
  • Assisting HR department in recruitment
  • Assorting the resumes from the data base
  • Providing resumes from the data base as required by the department head.
  • Preparing profile summaries and maintaining proper documentation
  • Scheduling the interviews
  • Assisting the customer care department in call center during the launch campaign.
  • Assisting the CEO when visit to Islamabad Office.
  • Assist in day to day documents received related to CEO Office.
  • On request from Admin assisting the Admin department in updating the employee lunch cost sheet and monitoring the kitchen supplies
  
  

Experience as

• Employer

• From

  01 November 2016

• To

  22 October 2017

• Detail

  Document Controller (Current Position)
  As Document Controller maintaining and managing all important documents either for a particular project or whole company (CBK-CVI) and assuring that it is easily accessible and stored also responsible of keeping and maintaining day to day data and archiving the same in E-format.
  
  Responsibilities
  Monitoring processes.
  Producing listings.
  Setting up project filling systems.
  Teaming up with other documentation groups.
  Coordinate all activities related to the Document Control procedure.
  Input document data into Primavera ensuring that the information is accurate and up to date.
  Generate the various document control reports as required.
  Maintain the files and control logs as required by the project.
  Handling all the documents (incoming-outgoing) and generating reference no.s against them.
  Maintaining the track sheet.
  Preparing payments of marketing, admin, facility management, HR, IT and projects after proper verification from the invoices as per the terms of PO/PR/SLA.
  Archive the contracts related documents as per CONTRACT Standard Index for Primavera Expedition
  Archiving the payments and TBC Minutes of Meeting.
  ‘’Assisting CEO office’’
  Keeping proper documentation with proper filling.
  Drafting letters and handling the outgoing and incoming correspondence.
  Maintaining the CEO meeting schedule.
  Keeping follow up as required by the CEO and to update status of the assigned tasks.
  Preparing tracking sheet for Projects & Development related payments as per LOA and COC.
  Reporting the complaints and issues related to project/customers/residents of the community.
  Being active member of ‘’Emaar Community Group’’, I am responsible for highlighting the issues related to community and assure that the issue is rectified by the concerned department timely.
  Updating the CEO on work progress status of villas under maintenance or on handing over stage.
  Making travel arrangements for CEO and generating tickets.
  
  ‘’Assisting HR office’’
  Maintaining the leave records of the employees.
  Keeping record of the health claims.
  Providing relevant CVs as required by the HR Head from Emaar HR data base.
  Scheduling the interviews.
  Keeping coordination with candidates and management for arranging interviews.
  Preparing candidate’s profile summary as required by the management and HR manager.
  Fulfilling the joining responsibilities of new employees and maintaining personal files.
  Maintaining the files and records.