Experience as

• Employer

• From

  16 June 2010

• To

  22 July 2011

• Detail

  IT Administrator
  
  • Desktop/Laptop and phone support.
  • Printer/Fax support
  • Backup system support
  
  
  
  
  • Updating current infrastructure
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
  • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame.
  • Provide initial assessment of urgency and business impact on all support calls.
  • Train non-technical staff in efficient way & effective usage of computers.
  

Experience as

• Employer

• From

  05 September 2011

• To

  07 December 2016

• Detail

  Desktop and Network Support:
  • Install and maintain Computer hardware and software
  • Create and restore Windows images
  • Punch down an RJ45 Keystone Jack with a Punch Tool
  • Manage LAN devices using management systems and tools.
  • Participates in the installation and maintenance of Structured cabling systems
  • Connect patch cables between switches cabinet and patch panel cabinet in the server room
  • Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
  • Troubleshooting and repairing Networking and Hardware problems
  • Troubleshooting and Solving Printers & Scanners problems
  • Troubleshooting MS Office 2007/2010 (Word, Excel, Power Point and outlook)
  • Troubleshooting System & Server Hardware’s
  • Analyze and resolve technical problems for established networks.
  • Install and Upgrade PC and Network Device Hardware such as all networks device & photocopier &Serve as technical specialist in network problem and emergencies.
  • Handled the setup, installation and configuration of Operating System used, word processing related programs, internet related programs, antivirus program, DSL/dialup internet and Router Configuration.
  • Maintaining the Back-up system
  Training:
  • Delivered training programs in information and communication technology.
  • User Skills - desktop applications such as MS Office, internet browsers and company-specific applications.
  • Involved in Training of e-Aushadhi online Medicine Software
  • Monitoring of Medical Institutes with the help of e-Aushadhi online Software.
  • Resolving problems related to e-Aushadhi software
  • Carrying out training needs analyses
  • Defining the skill sets needed to perform different roles in e-Aushadhi software.
  • Designing training programmes appropriate to the skills needed
  • Designing course materials and other documents such as handouts, manuals and exercises
  • Supporting and coaching learners using learning technologies to deliver skills
  • Maintaining appropriate records of learner development and resource allocation.