Experience as

• Employer

• From

  01 June 2013

• To

  31 December 2013

• Detail

  • Performing CSM (Customer Relationship Management) activities using customized application
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Solve online customer’s technical problems relating to Computer Networks
  • Configuring PTCL modems, routers (D-link, Tp-Link, Cisco)
  • Responsible to get Customer’s satisfaction and update them with new services and packages from company
  • Coordinating with the Support team
  • Installation, Configuration and Troubleshooting of MS Window 7
  • Providing the required information to the captured customers and corporations
  

Experience as

• Employer

• From

  01 September 2014

• To

  31 December 2015

• Detail

  • Provide network support for TAO WM Solution
  • Provide Desktop Support/IT Help desk support
  • Problems/issues management and reporting via TRIOLE
  • Remote Administration for remote locations. Software Up gradation, Troubleshoot computers/Laptops problems
  • Installation, Configuration and Troubleshooting of MS Window7, Lotus Notes, Outlook, Skype etc.
  • operating in a fast paced, changing and challenging 24x7 environment.
  • Actively participating in different IT Projects & Initiatives (Go Green, IT Assets Verification, Easy IT, IVR, EPIC etc.)
  • Basic Troubleshooting of IT Hardware including Printers, Scanners, Desktop computers, Multimedia & Laptops
  • To ensure that all the IT systems are up-to-date with the latest update and upgrade, and protected with up-to-date antivirus
  • Maintain up to date and accurate inventory of IT assets including hardware and software
  • Manage end to end IT infrastructure including LAN and WAN providing optimum access to all IT services for every user and across all locations
  • Basic Troubleshooting Cisco Switches (500catalyst,2950,2960 series), Access Points (3600 Series), Barcode Scanner (Motorola MC9190-G), Zebra Barcode Printer
  • Monitoring and Capturing Wireless LAN activities
  • Troubleshooting Cisco Routers,2500,2600,2900 Series
  • Installing, Tracking and testing physical cabling for faults and repair
  • Troubleshooting of all network related issue on LAN
  

Experience as

• Employer

• From

  11 January 2016

• To

  31 December 2016

• Detail

  • Provide Network Support for the Computer Lab.
  • Installation, Configuration and Troubleshooting of MS Window 7, Packet Tracer, GNS 3 etc.
  • Remote support to the users for computers/Laptops problems
  • Basic Troubleshooting of IT Hardware including Printer, Desktop computers and Laptops.
  • To ensure that all the IT systems are up-to-date with the latest update and upgrade, and protected with up-to-date antivirus
  • Configuration and Troubleshooting of the Cisco switches and routers.
  • Troubleshooting of all network related issue on LAN.
  • Network cabling.